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Open nowFirst seen 40 hours ago

Customer Service Representative (Remote)

Workoo Technologies416 open roles

Where
Overland Park, Kansas, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative (Remote)Workoo Technologies · Overland Park, Kansas, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workoo Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 40 hours ago

The posting

Our Company explores how you can contribute to improve services. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.Job SummaryThe Customer Service Representatives purpose is to handle or properly direct inbound calls, research and resolve issues, and to accurately respond to inquiries presented by applicants, policyholders, agents or providers in a timely and professional manner.Job DescriptionJob Duties and ResponsibilitiesThe following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.

  • Handle inquiries professionally, accurately and completely primarily over the phone while establishing and maintaining a high level of customer service.
  • Use various internal systems, web based software and other available tools to provide the most accurate and up to date information to internal and external customer base.
  • Provide the most accurate and up to date information and/or follow proper procedure to route the call or request when necessary. Follow up as needed.
  • Maintain excellent working knowledge of company policy and procedures.
  • Strictly adhere to and enforce all HIPAA and PHI guidelines at all times.
  • Defuse difficult calls and escalate when necessary.
  • Complete, concise and opinion free documentation of calls when applicable.
  • Adhere to established CCC Quality Standards while maintaining an acceptable quality standard.

Qualifications

  • Must maintain acceptable attendance and demonstrate the ability to function as a reliable member of operations.
  • Previous Call Center Experience preferred.
  • Written, verbal and interpersonal skills required for daily interaction with internal and external customers.
  • Organizational skills and ability to multitask and prioritize in a fast paced work environment while adapting to change in both the environment and workflows.
  • Accurate data entry capabilities with minimal errors and knowledge of Outlook and the use of basic spreadsheet functions.
  • Proven ability to maintain good working relationships with coworkers, internal, and external customers, as well as the ability to defuse irate callers and resolve difficult calls.
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  1. A CV for this posting

    Written against Workoo Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workoo Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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