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Open nowFirst seen 35 hours ago

Remote Customer Service Representative

Workoo Technologies416 open roles

Where
Atlanta, Georgia, United States, Remote
Work mode
Remote
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Your applicationOpen nowRemote Customer Service RepresentativeWorkoo Technologies · Atlanta, Georgia, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workoo Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 35 hours ago

The posting

Job Description:

The Consumer Experience Consultant (CEC) plays a critical role in delivering reliable, consistent and remarkable consumer experiences with every interaction, i.e. email, phone and social media. The CEC must understand, react and anticipate the needs of our consumers to deliver a fantastic experience with every interaction. The CEC plays a key role in delivering the consumer experience that exceeds the high expectations of world class brands.

Requirements/Qualifications/Experience of the ideal candidate.

3-5 years of experience in a customer/consumer service related environment.

High ability to communicate effectively and persuasively (both written and oral).

Effective skills in de-escalating emotionally charged interactions to ensure consumers feel heard.

Experience in spirits/beer/wine consumer care management a plus, but food/beverage/cosmetics will be considered.

Experience in customer service for prestige brands is a plus.

Experience working with a CRM system (salesforce.com is preferred but not required).

Experience in social media community management is a plus.

High degree of adaptability to changes in products, features and promotions.

The ideal candidate must have completed (or be working towards) a college degree in business marketing or other relevant field.

Experience in a call center is a plus (but not required).

Direct-to-consumer e-commerce customer service experience is a plus.

Must be passionate about customers and the consumer.

Takes a genuine service approach to educating and supporting our consumers with inquiries and concerns.

Learns quickly and represents dozens of brands seamlessly and accurately.

Has the ability to adapt quickly to change and can work in a fast-paced environment.

Must be a committed team player who cheerfully assists teammates.

Possesses genuine humility and has a high degree of self-responsibility. Owns and seeks to learn from opportunities for self-improvement.

Incorporates your own sense of style and sensibility within our brand structure that leads to authentic and memorable experiences.

Continually strives to improve our brand service and seek opportunities to enhance our interactions with consumers.

Highly disciplined and structured work ethic to successfully perform your role from a distance.

Very reliable and dedicated to your role and the team's mission.

Presents himself every day as a consummate professional.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workoo Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workoo Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workoo Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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