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Open nowFirst seen 38 hours ago

Virtual Customer Experience Associate

Workoo Technologies416 open roles

Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowVirtual Customer Experience AssociateWorkoo Technologies · San Diego, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workoo Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 38 hours ago

The posting

Through our dedicated associates, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Virtual Customer Experience Associate

Starting pay rate is $16.00 an hour.

After training the pay increases to $17.00 an hour.

Training is Monday through Friday.

Work Shift will be assigned after training which may include a weekend day.

Plenty of growth opportunities within the healthcare team!

Health benefits for you and your family including medical, dental, and vision.

Paid time off.

Would you enjoy being part of a team that makes a difference in people's lives?

Do you love helping people solve complex problems and delivering solutions?

Join our virtual Customer Experience team!

About The Customer Experience Associate Role

As a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You will manage a high volume of incoming calls from customers while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.

A few of the questions you may receive as a healthcare call center advocate are the following:

  • Can you tell me how much a medicine is going to cost on my plan?
  • Do you know if this service is covered with my plan?

Requirements

We're looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

  • Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
  • Excellent communication skills
  • Must type at least 25 wpm
  • Keyboarding and software proficiency
  • Great problem-solving skills
  • Ability to effectively multi-task
  • High school diploma, GED or college degree
  • Successful completion of background check is required for this position

Equipment and workspace requirements

  • We will provide you with a computer and equipment
  • You must have high-speed internet connection.
  • Must be able to hardwire your work computer directly to your home modem via ethernet
  • Must have a quiet workspace
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One press. We do the rest.

  1. A CV for this posting

    Written against Workoo Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workoo Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workoo Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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