Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 32 minutes ago

L2- M365 & Windows Support Engineer

World Wide Technology Holding, LLC374 open roles

Where
Mumbai, ind-, IND
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowL2- M365 & Windows Support EngineerWorld Wide Technology Holding, LLC · Mumbai, ind-, IND

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on World Wide Technology Holding, LLC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. World Wide Technology Holding, LLC postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: first seen 32 minutes ago

World Wide Technology Holding, LLC median: 8 days open

The posting

Required Qualifications

  • Experience: 5 to 8 years of technical support experience in an enterprise or MSP environment with a focus on Microsoft 365 and Windows endpoint/server platforms.
  • Technical Skills:
  • Strong working knowledge of Microsoft 365 admin centers (Exchange Online, Teams, SharePoint Online, OneDrive)
  • Hands-on experience with Windows Server administration, Intune/SCCM device management, and Windows Defender endpoint security
  • Solid troubleshooting of identity issues (Microsoft Entra ID, MFA, conditional access) and Windows endpoint security fundamentals
  • Communication: Clear and professional verbal and written communication skills.
  • Ticket Management: Experience working within a ticketing system and adhering to SLAs.
  • Team Player: Willingness to learn, collaborate with others, and grow within the team.

Preferred Qualifications

  • Microsoft MS-102, MD-102, or MS-900 certification (or working toward it)
  • Experience with PowerShell for M365/Windows administration and scripting
  • Knowledge of hybrid identity environments and Active Directory synchronization (e.g., Entra Connect)
  • Familiarity with change management and ITSM frameworks such as ITIL

Additional Information

  • Must be able to work in a 24/7 environment with rotating shifts or on-call support schedule.
  • Opportunities for professional growth through training and certification support
  • Involvement in process improvement initiatives and team coordination activities
  • Looking for candidates who can join in 30 days or less

#LI-RB1

  • Incident Resolution: Investigate and resolve moderately complex support tickets involving Microsoft 365 and Windows endpoint/server environments within defined SLAs.
  • Service Requests: Fulfill standard service requests, including user provisioning, license assignments, mailbox configurations, group management, and access permissions.
  • System Monitoring & Alerts: Monitor Microsoft 365 and Windows endpoint/server environments using tools and dashboards. Respond to alerts and warnings by taking corrective action or escalating to Tier 3.
  • Microsoft 365 & Windows Endpoint Support: Handle common support tasks in Exchange Online, Teams, OneDrive, and SharePoint Online, plus Windows Server, Intune, SCCM, and Windows Defender endpoint management. Includes troubleshooting mail flow, Teams access, device compliance, and collaboration issues.
  • Identity & Access Support: Provide working-level support for Microsoft Entra ID (Azure AD), including user/group provisioning, MFA, conditional access basics, and password/access troubleshooting.
  • Documentation: Record troubleshooting steps, resolutions, and workarounds in the ticketing system and internal knowledge base to aid future issue resolution.
  • Microsoft Ticket Management: Open and manage Microsoft support tickets, ensuring accurate feedback and case number tracking for efficient case management.
  • Queue Management: Manage ticket queues, handle low-hanging fruit tickets, and distribute tickets equally among team members to ensure efficient workflow.
  • Daily Ticket Review: Conduct daily reviews of cases to ensure ticket compliance (correct ticket state, correct CIs, Attributes, OEM ticket number) and updates are maintained.
  • P1 Case Management: Assist in managing critical P1 cases, including escalations and providing case updates on technical work.
  • Customer Interaction: Communicate with customers to gather information, provide updates, and guide them through resolution steps in a professional and timely manner.
  • Collaboration: Work closely with Tier 1 engineers for knowledge transfer and assist with technical escalations. Collaborate with Tier 3 engineers for guidance and issue escalation.
  • ITIL Compliance: Follow standard ITIL-based processes for incident and change management, maintaining clear and accurate ticket records.
  • Training & Development: Participate in training programs and contribute to the development of new team members.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against World Wide Technology Holding, LLC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on World Wide Technology Holding, LLC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    World Wide Technology Holding, LLC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.