The posting
What you bring:
- 15 or more years of experience in delivery experience, including 10 or more years at a large consulting services firm, specialized on delivery leadership.
- Proven record planning and delivering large-scale infrastructure programs from strategy and scoping through execution and close-out.
- Experience shaping and leading multi-year, multi-million-dollar programs.
- Demonstrated ability to help teams achieve delivery outcomes and to quantifiably improve delivery metrics and client satisfaction.
- Strong command of delivery management practices, SOW and contract management, and risk management across multi-team engagements.
- Proven leadership of managers and large delivery teams, including hiring, coaching, and performance management.
- A record of building and keeping executive-level client relationships.
- Strong technology knowledge across enterprise infrastructure and emerging technologies, deep enough to lead technical conversations.
- Excellent problem-solving skills, sound judgment under pressure, and strong team-building and coaching skills.
- Polished presentation and communication skills, from team meetings to the boardroom.
- Demonstrated ability to manage financials on multi-year, multi-million dollar programs to support the health of the business through financial modeling, forecasting, resource management, expense management, tracking, invoicing, and scope management.
Preferred Qualifications:
- Bachelor's degree in business, technology, or a related field. A master's degree or MBA is preferred.
- Experience using AI and automation to improve delivery performance.
How Success is measured:
- Client satisfaction, executive relationship strength, and expanded business.
- Revenue, gross margin, and P&L against plan on every program.
- Utilization and realization at or above target.
- On-time, on-budget delivery across programs and projects, including SOW deliverables.
- Customer success criteria met, with measurable improvement in delivery metrics.
- Team engagement, retention, development, coaching, and leadership bench strength.
Travel: 35% +
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $200,000.00 to $240,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
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Why WWT
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering Team and why join?
Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.
Overview:
The Sr. Technology Delivery Lead is the accountable leader for the successful delivery of large-scale infrastructure programs, from up-front planning and strategy through execution and close-out. This leader owns both client satisfaction and financial performance for a significant services delivery portfolio, including the P&L, and leads the program managers, project managers, and technical delivery managers who deliver the work. The role covers multi-year, multi-million-dollar programs across networking, data center, cloud, security, digital workspace, and AI infrastructure. We are looking for someone who shapes programs early, delivers predictable outcomes, builds trusted relationships with client executives, and develops the next generation of delivery leaders.
What you will do:
- Own program outcomes. Be the single accountable executive for the success of large infrastructure programs, measured by client satisfaction and financial performance. Stay accountable from the first customer conversation through final acceptance.
- Shape programs up front. Partner with sales, solution architects, and practice leaders on strategy, scoping, estimating, pricing, and staffing so commitments are achievable and profitable. Help customers define the program vision, business outcomes, and success criteria before work begins.
- Plan for execution. Turn strategy into executable programs with clear roadmaps, governance, milestones, dependencies, and resourcing. Set the delivery model and mobilize teams so programs start strong.
- Lead delivery at scale. Oversee large, multi-year programs with strong governance, quality standards, and change control. Track milestones, forecast progress, and communicate status clearly. Escalate deviations in scope or timeline early to internal and client executive stakeholders.
- Manage contract commitments. Ensure every Statement of Work deliverable is met within agreed timelines. Hold delivery leaders accountable for scope control and change management.
- Measure customer success. Define success criteria and metrics with customers, review progress on a regular cadence, and hold internal and customer teams accountable for results.
- Manage risk across programs. Ensure risks are identified, tracked, and shared with customers regularly. Define and document risk mitigation and issue resolution, coordinate dependencies across multi-team engagements, and escalate to leadership when targets are at risk.
- Lead and grow people. Manage and coach program managers, project managers, and technical leads. Set expectations, run performance reviews, plan succession, and build high-performing teams.
- Build executive relationships. Act as the senior delivery voice with client executives and the escalation point above the day-to-day customer liaison. Run executive business reviews, handle escalations, and turn delivery success into long-term partnerships and new opportunities.
- Apply technical judgment. Understand the infrastructure and emerging technology behind the work. Challenge designs, plans, and estimates with confidence.
- Solve hard problems. Step into at-risk engagements, find the root cause, define and drive a “get to green” plan, and restore client confidence.
- Improve how we deliver. Standardize methods, tools, and metrics. Use automation and AI to raise quality and productivity at scale, and remove roadblocks between delivery and support teams.
