The posting
What you bring:
- 20 or more years of experience in the services industry, including leading a multi-layer organization of 1000+ people and building leaders of leaders.
- Direct accountability for a large P&L, with strong command of utilization, realization, margin, and forecasting.
- Experience delivering projects at high volume and leading multi-year programs with millions of dollars in cost.
- Proven leadership of leaders and large, multi-layer delivery and engineering organizations, including hiring, coaching, and performance management.
- A record of building and keeping executive-level client relationships.
- Strong technology knowledge across enterprise infrastructure and emerging technologies, deep enough to lead technical conversations.
- Excellent problem-solving skills and sound judgment under pressure.
- Strong team-building and coaching skills.
- Polished presentation and communication skills, from team meetings to the boardroom.
Preferred Qualifications:
- Bachelor’s degree in business, technology, or a related field. An advanced degree is a plus.
- Experience with a professional services or technology solutions provider.
- Experience using AI and automation to improve delivery performance.
How Success is measured:
- Revenue, gross margin, and P&L performance against plan.
- Utilization and realization at or above target.
- Client satisfaction, executive relationship strength, and repeat business.
- On-time, on-budget delivery across projects and programs.
- Team engagement, retention, and leadership bench strength.
Organizational Relationships
This position reports to the EVP, Technical Delivery & Engineering.
Travel: 35% +
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $250,000.00 to $400,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
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Why WWT
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering Team and why join?
Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.
Overview:
The VP, Services Delivery Executive owns the financial and operational performance of a large services delivery portfolio. This leader runs a significant P&L, leads the people who deliver the work, and builds trusted relationships with client executives. The role covers high-volume project delivery and multi-year programs worth millions of dollars. We are looking for someone who delivers predictable outcomes, grows the business through client confidence, and develops the next generation of delivery leaders.
What you will do:
- Own the P&L. Manage a large delivery P&L, including revenue, margin, cost of delivery, forecasting, and variance management.
- Drive utilization and realization. Hold leaders accountable for both measures together. Balance resource supply and demand, protect margin, and act early when engagements drift from plan.
- Set delivery governance. Establish the governance, risk management, and quality standards for a high volume of concurrent projects and multi-year, multi-million-dollar programs, so that leaders identify and resolve issues early.
- Lead and grow leaders. Coach the senior leaders who manage project managers, program managers, and delivery leads. Set clear expectations, run performance reviews, plan succession, and build high-performing teams. Build the next generation of VP-ready delivery and engineering leaders.
- Own the talent engine. Be accountable for hiring, onboarding, skills and career paths, and retention of top performers. Build succession plans and a ready bench for the top leadership roles.
- Build executive relationships. Act as the senior delivery voice with client executives. Run executive business reviews, handle escalations, and turn delivery success into long-term partnerships and new opportunities.
- Partner across the business. Work with sales, solution architects, engineering, and practice leaders on scoping, pricing, staffing, and handoffs so commitments are achievable and profitable.
- Apply technical judgment. Understand the technology behind the work, such as networking, data center, cloud, security, AI, and managed services. Be credible enough to challenge designs and estimates and to judge the caliber of technical leaders.
- Improve how we deliver. Standardize methods, tools, and metrics. Use automation and AI to raise quality and productivity at scale.
- Stay close to risk. Keep visibility into at-risk engagements, step in personally on the most critical, and make sure leaders find the root cause, reset the plan, and restore client confidence.
- Set the operating model. Establish the scorecards, operating cadence, and consequences that hold every layer of the organization accountable for results.
- Shape the workforce. Understand the unique distinctions and requirements of our customers and services work, to appropriately set the right mix of employees, partners, and subcontractors, and plan skills and capacity against where demand is heading.
