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Open nowFirst seen 4 days ago

Guest Service Agent

Wright Investments29 open roles

Where
Arlington, TN
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Your applicationOpen nowGuest Service AgentWright Investments · Arlington, TN

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Summary

We are seeking a friendly, dependable, and service-focused Guest Service Agent to join our Front Office team. The Guest Service Agent is responsible for creating a welcoming experience for every guest from arrival through departure while providing professional and efficient front desk service. This is for a 3pm-11pm Shift.

The ideal candidate is comfortable multitasking, solving problems, communicating with guests, and working as part of a team in a fast-paced hotel environment.

Essential Duties & Responsibilities

  • Welcome guests in a friendly and professional manner.
  • Perform guest check-ins and check-outs accurately and efficiently.
  • Assist guests with reservations, room assignments, hotel information, and general questions.
  • Answer incoming telephone calls professionally and direct calls as appropriate.
  • Process guest payments and follow established procedures for credit card authorization and payment.
  • Review guest accounts and folios for accuracy.
  • Respond professionally to guest questions, requests, and concerns.
  • Assist with service recovery and involve management when necessary.
  • Communicate guest requests to Housekeeping, Maintenance, and other departments.
  • Monitor guestroom availability and room status.
  • Follow proper procedures when issuing guest room keys.
  • Maintain guest privacy and confidentiality.
  • Maintain an organized and professional Front Desk area.
  • Document important guest information and communicate relevant details to the next shift.
  • Assist with Marriott Bonvoy enrollment and member recognition as applicable.
  • Promote hotel services and amenities.
  • Follow hotel cash-handling and payment procedures.
  • Complete assigned Front Desk checklists and shift responsibilities.
  • Follow hotel safety, security, emergency, and guest-service procedures.
  • Perform other duties as assigned based on hotel operational needs.

Qualifications

  • Previous hotel or customer-service experience preferred.
  • Excellent customer-service skills.
  • Professional verbal and written communication skills.
  • Basic computer skills and ability to learn hotel systems.
  • Strong attention to detail.
  • Ability to multitask and prioritize responsibilities.
  • Dependable and punctual.
  • Professional appearance and attitude.
  • Strong problem-solving skills.
  • Comfortable handling guest concerns professionally.
  • Ability to work independently and as part of a team.
  • Flexible availability, including weekends and holidays based on business needs.

Preferred Skills

  • Previous Front Desk or hotel experience.
  • Experience with hotel property-management systems.
  • Experience handling reservations and guest accounts.
  • Knowledge of Marriott guest-service and loyalty standards is a plus.
  • Cash and credit-card handling experience.

Physical Requirements

The Guest Service Agent must be able to:

  • Stand for extended periods during the shift.
  • Walk throughout the Front Desk and hotel areas as needed.
  • Use computers, telephones, printers, and other standard office equipment.
  • Perform the routine physical activities associated with Front Office operations.

What We're Looking For

We are looking for someone who is:

Guest Focused: Creates a welcoming and positive experience for every guest.

Dependable: Arrives on time, prepared, and ready to support the team.

Professional: Maintains a positive attitude, professional appearance, and respectful communication.

Detail-Oriented: Handles reservations, payments, guest information, and Front Desk responsibilities accurately.

Solution-Focused: Remains calm and works toward appropriate solutions when guest concerns arise.

Team-Oriented: Communicates effectively with Front Desk, Housekeeping, Maintenance, and management.

Join Our Team

If you enjoy helping people, thrive in a fast-paced environment, and believe great hospitality begins with a warm and professional welcome, we encourage you to apply for our Guest Service Agent position.

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