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Open nowPosted 122 days ago

Analista de Suporte N2

wtime82 open roles

Where
São Paulo, SP, BR
Work mode
On site
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Your applicationOpen nowAnalista de Suporte N2wtime · São Paulo, SP, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on wtime's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 122 days ago

The posting

Estamos em busca de um(a) Analista de Suporte N2 para atuar no suporte técnico de sistemas, garantindo estabilidade, resolução de incidentes e apoio às áreas internas e clientes.

Responsabilidades: Atender e resolver chamados escalados do Suporte N1 (2º nível) Diagnosticar e solucionar incidentes técnicos em sistemas e aplicações Realizar análise de logs e troubleshooting mais aprofundado Apoiar na identificação de causa raiz (RCA) de problemas recorrentes Interagir com áreas de desenvolvimento, infraestrutura e produto Registrar e documentar soluções na base de conhecimento Garantir cumprimento de SLA dos atendimentos

Requisitos: Experiência prévia com suporte técnico N2 ou funções similares Conhecimento em sistemas, redes ou ambientes corporativos Noções de banco de dados (SQL básico/intermediário) Capacidade de análise e resolução de problemas Boa comunicação e organização Desejável experiência com ferramentas de ITSM (ex: ServiceNow, Jira, etc.)

Diferenciais: Experiência em ambientes de tecnologia / empresas SaaS Conhecimento em APIs ou integrações Experiência com monitoramento de sistemas

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    The review screen in CV Rocket: how each CV was read, round by round.

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