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Open nowFirst seen 37 hours ago

Operations Manager

XAD Technologies586 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowOperations ManagerXAD Technologies · Dubai, United Arab Emirates
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The clock on this job

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Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 37 hours ago

The posting

Operations Manager – In-House & Outsourced Operations

Location

UAE (Dubai / Abu Dhabi)

Job Summary

We are seeking an experienced Operations Manager to oversee and manage both in-house (non-outsourced) and outsourced operations. The role involves ensuring smooth day-to-day operations, vendor performance management, cost control, compliance with UAE regulations, and achieving operational efficiency across all functions.

Key Responsibilities

In-House (Non-Outsourced) Operations

  • Manage daily operations of internal teams and departments
  • Ensure optimal utilization of manpower, resources, and assets
  • Implement SOPs, KPIs, and performance monitoring systems
  • Coordinate with HR, Finance, and Admin for smooth operations
  • Ensure compliance with UAE labor laws, company policies, and HSE standards

Outsourced Operations

  • Manage and monitor outsourced vendors and service providers
  • Negotiate SLAs, contracts, and service agreements
  • Ensure vendor compliance with quality, timelines, and cost standards
  • Conduct regular performance reviews and audits of outsourced teams
  • Resolve operational issues and escalate risks when required

General Responsibilities

  • Prepare operational reports, budgets, and cost-control plans
  • Improve processes to enhance efficiency and reduce operational costs
  • Liaise with clients, management, and external stakeholders
  • Handle escalations and ensure timely resolution of operational issues

Requirements

  • Bachelors degree in Business Administration, Operations Management, or related field
  • 5–8 years of UAE experience in operations management
  • Proven experience handling both in-house and outsourced operations
  • Strong knowledge of vendor management and SLA handling
  • Excellent leadership, communication, and problem-solving skills
  • Proficiency in MS Office and reporting tools
  • Experience in telecom / facilities / manpower / services industry is a plus

Preferred Skills

  • Strong negotiation and cost-management skills
  • Ability to manage multi-location operations
  • Knowledge of UAE compliance and labor regulations
  • Results-driven with strong analytical mindset
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