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Open nowPosted 51 days ago

UX Researcher

Xendit19 open roles

Where
Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore
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Your applicationOpen nowUX ResearcherXendit · Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Xendit's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Xendit postings stay open a median of 57 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 51 days ago

Xendit median: 57 days open

The posting

Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.

Why this role exists

This domain runs on trade-offs, experience versus compliance, merchant versus developer, and those decisions are better made with evidence than with opinion. This role owns generative and evaluative research across the merchant lifecycle and the developer experience, and makes research a standing input to how the domain prioritizes rather than an occasional favor.

What you'll own

  • The research roadmap across the domain's three clusters, prioritized against the decisions that most need evidence.
  • Mixed methods: interviews, usability testing, surveys, and behavioral/funnel analysis in partnership with Data.
  • Turning findings into decisions PMs and designers act on, influence through evidence rather than authority.
  • A lightweight insight repository, and a practical model for democratizing good-enough research while protecting rigor on high-stakes questions.

How you will work

You report to the Product Design & UX Director for Customer Lifecycle and work across all three clusters, partnering with the PMs and designers who rely on your evidence to prioritize. You set the research cadence and the insight repository, and you decide where rigor matters most and where lightweight research is enough. Much of your impact comes through influence rather than mandate, moving decisions with evidence. The domain works from validated findings rather than assumptions and values direct, candid critique.

What we're looking for

  • Mixed-methods UX research experience. You are fluent across qualitative and quantitative approaches.
  • The ability to translate findings into product decisions and to influence without authority.
  • Rigor paired with pragmatism on timelines, you know where depth matters and where speed is enough.

A strong plus: fintech/regulated or developer-audience research; quantitative fluency; ResearchOps or repository-building experience.

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  1. A CV for this posting

    Written against Xendit's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Xendit's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Xendit's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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