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Open nowPosted 122 days ago

海外远程诊断工程师

xiaopeng/index1,586 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now海外远程诊断工程师xiaopeng/index · Guangzhou, Guangdong, Chinese Mainland
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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. xiaopeng/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 122 days ago

xiaopeng/index median: 1 days open

The posting

1、负责处理800客服提出的车辆故障问题,使用远程诊断对问题进行分析,输出诊断结果及建议服务方案; 2、负责对接海外车辆的故障告警,确认告警维修方案,联动800客服提供主动服务; 3、对远程服务中遇到的问题进行案例总结、经验提炼,输出维修案例,提升团队远程诊断分析能力; 4、负责对各地区或国家的800高级客服人员进行基础诊断能力的赋能;

1、大专以上学历,汽车检测与维修、新能源汽车技术、汽车服务工程等汽车相关维修专业; 2、熟练使用CAN信号数据分析工具,了解掌握log数据的分析方法; 3、熟练使用电子维修手册、电路图等工具,熟悉电动车工作原理及故障诊断; 4、熟悉汽车售后服务的运作流程,有客户沟通经验的优先考虑; 5、善于分析和思考,逻辑思维能力强,有良好的团队意识; 6、英语四级以上,具备基本英语沟通能力,有海外远程诊断客服经验者优先。

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