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Open nowPosted 10 days ago

客户服务主管（鹏管家）

xiaopeng/index1,586 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now客户服务主管（鹏管家）xiaopeng/index · Guangzhou, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on xiaopeng/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. xiaopeng/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 10 days ago

xiaopeng/index median: 1 days open

The posting

1、体系学习及轮岗实践：在客户服务、客户关系管理、投诉处理、服务质量监控等核心岗位进行轮岗学习，全面了解服务流程和管理要点。 2、业务实战：参与实际业务操作，处理客户咨询、投诉和建议，积累一线服务经验。 3、项目管理：协助或主导服务改进项目，如流程优化、客户满意度/服务质量提升、服务创新等。 4、数据分析及复盘：收集和分析客户服务数据，为服务策略及管理决策提供支持。 5、团队协助：协助进行日常团队管理，包括跨部门协同、人员调度、培训安排、绩效跟踪等。 6、客户关怀：参与客户关怀活动策划，维护客户关系，提升客户忠诚度。

1、统招本科及以上学历，毕业2年以内，专业不限，运营管理 / 酒店管理 / 心理学等相关专业优先。 2、有客户服务行业实习或工作经验者优先；车企 / 互联网 / 酒店/航空/银行行业经验优先。 3、具备出色的沟通协调与跨团队协作能力；能在压力下识别问题本质并推动闭环；具备结构化解决问题的方法论。 4、具备较强的数据分析与逻辑思维能力，能独立完成团队生产数据的监控、归因与改进方案输出。 5、客户至上的服务意识，能以客户体验为优先灵活处理复杂场景，主动推进优质服务体验与服务创新。

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