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Open nowPosted 469 days ago

Executive - Customer Support

Xoxoday23 open roles

Where
BANGALORE
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Your applicationOpen nowExecutive - Customer SupportXoxoday · BANGALORE

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Xoxoday's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 469 days ago

The posting

We are looking to hire Bangalore-based candidates only.

What is the role?

Your role will be to support Xoxoday customers with technical queries about Xoxoday products.

Key Responsibilities

  • Close customer tickets and respond to customer queries via email or chats.
  • Ensure SLA and CSAT.
  • Constantly upgrade your skills on the Xoxoday products and features.
  • Technical and debugging knowledge of issues.

What are we looking for?

An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players.

  • 1-3 years of experience in customer service role handling technical queries.
  • product support and Saas experience is required
  • Eye for detail and ability to comprehend the issue.
  • Ability to work with data, and generate and analyze reports.
  • Excellent oral and written communication and people interaction skills.
  • Work independently and own the raised matter till closure.
  • Comfortable working with technology applications.
  • Hands-on experience with ticketing software like Freshdesk.
  • Comfortable working with flexible shifts
  • Work experience in SAAS companies is an added advantage

Whom will you work with?

You will closely work with the Customer Success team and report to the CS Manager.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Xoxoday's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Xoxoday's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Xoxoday's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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