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Open nowPosted 270 days ago

Resort Manager (Sementra Resort Sdn. Bhd.) - Gopeng, Perak

yeelee35 open roles

Where
Ipoh, Malaysia
Work mode
On site
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Your applicationOpen nowResort Manager (Sementra Resort Sdn. Bhd.) - Gopeng, Perakyeelee · Ipoh, Malaysia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 270 days ago

The posting

This position is located at Lot 15918, Kampung Ulu Geroh, 31600 Gopeng, Perak. Please check the travel distance before confirming your application for the position.

Job Summary:

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

Job Responsibilities:

  • Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.
  • Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
  • Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
  • Prepare and manage staff duty rosters to ensure sufficient manpower.
  • Work with the Group Managing Director to implement operational plans and business goals.
  • Manage budgets, control costs, and monitor expenses to meet profitability targets.
  • Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
  • Coordinate with vendors and suppliers to ensure timely delivery of services and materials.
  • Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.
  • Review guest feedback and operational data to identify issues and implement improvements.
  • Support marketing activities, promotions, and events to boost occupancy and revenue.
  • Prepare regular operational reports for management.
  • Perform any other tasks assigned by the superior.

Job Requirements:

  • Strong leadership and people management skills.
  • Excellent communication, interpersonal, and customer service abilities.
  • Good understanding of hospitality operations, including front office, housekeeping, landscaping and F&B.
  • Ability to handle guest complaints professionally and efficiently.
  • Strong problem-solving, decision-making, and organisational skills.
  • Basic understanding of food hygiene and safety practices.
  • Knowledge of cost control, budgeting, and basic financial reporting.
  • Able to work in a fast-paced environment.
  • Punctual, reliable, and a good team player.
  • Willing to work flexible hours, weekends, and public holidays.
  • Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.
  • Minimum 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.
  • Experience in resort operations is an added advantage.
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