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Open nowPosted 914 days ago

Customer Success Manager

yimiandata/index11 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen nowCustomer Success Manageryimiandata/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on yimiandata/index's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 914 days ago

The posting

  • Responsible for the full lifecycle management of cooperative clients, including project delivery, customer maintenance, and renewal management, while ensuring customer satisfaction and achieving potential upselling.
  • Coordinate and plan across departments, collaborate with project, product, and analyst teams, etc., to solve daily issues for clients.
  • Regularly follow up and communicate with clients, understand their business development and product usage, convey product value, and provide effective data solutions.
  • Collect and analyze customer needs and feedback, provide better services for clients and users, and drive iterative optimization of internal products.
  • Bachelor's degree or above, preferably in marketing, statistics, or a related field.
  • 5+ years of experience in customer service/e-commerce data analysis, with proficiency in project management, customer operations, and customer service methods, and the ability to provide comprehensive data solutions.
  • Prior experience in fast-moving consumer goods (such as personal care/beauty, food and beverages, and maternal and child health), retail channels, or the internet industry is preferred.
  • Excellent communication, collaboration, and quick learning abilities.
  • Outgoing, positive, and results-oriented personality.
  • Fluent in written and spoken English.
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