The posting
About Yurbban Hospitality Group
At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.
Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.
Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.
We're looking for a Restaurant Supervisor / Server for Lennox Hotel Miami Beach!
Responsibilities
- Supervise daily restaurant operations, ensuring smooth, efficient service and consistently exceptional guest experiences.
- Lead, support, and motivate the front-of-house team, including servers, bussers, and other F&B team members.
- Actively perform server duties, including taking orders, serving food and beverages, processing payments, and providing personalized guest service.
- Coordinate opening and closing procedures, ensuring operational standards and company policies are followed.
- Assign daily responsibilities, monitor team performance, and ensure appropriate staffing coverage throughout service.
- Oversee reservations, table assignments, service flow, and communication between the kitchen, bar, and front-of-house teams.
- Handle guest inquiries, special requests, and complaints professionally, ensuring prompt and effective resolutions.
- Train and coach team members on service standards, menu knowledge, upselling techniques, and restaurant procedures.
- Conduct pre-shift briefings to communicate daily priorities, special events, and operational updates.
- Maintain high standards of cleanliness, food presentation, hygiene, and workplace safety.
- Monitor inventory, supplies, and equipment, reporting shortages or maintenance needs to management.
- Ensure compliance with food safety regulations, responsible alcohol service requirements, and company procedures.
- Oversee POS transactions, cash handling, billing accuracy, and daily closing procedures.
- Support restaurant management with operational reports, shift handovers, and continuous service improvements.
- Assist with breakfast, lunch, dinner, private events, and special functions according to operational needs.
- Lead by example, stepping in during busy periods and creating a positive, collaborative working environment.
Requirements
- Minimum of 2–3 years of restaurant serving experience, preferably in an upscale restaurant, boutique hotel, or luxury hospitality environment.
- At least 1 year of supervisory, lead server, or team leadership experience is highly preferred.
- Strong knowledge of food and beverage service, restaurant operations, and hospitality standards.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Ability to balance supervisory responsibilities with active participation in restaurant service.
- Genuine passion for hospitality, guest satisfaction, and delivering memorable dining experiences.
- Previous experience with POS systems, payment processing, cash handling, and restaurant closing procedures.
- Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment.
- Knowledge of wines, cocktails, spirits, and food pairings is an advantage.
- Current Florida food handler training and responsible alcohol service certification, or willingness to complete the required training upon hire.
- Fluent English required; Spanish proficiency is also required, with intermediate Spanish as a minimum. Additional languages are a plus.
- Strong attention to detail, a proactive attitude, reliability, and a collaborative mindset.
- Flexibility to work different shifts, including mornings, evenings, weekends, holidays, and special events.
- Ability to stand and walk for extended periods and safely perform the physical duties of the position, with or without reasonable accommodation.
- Commitment to Yurbban Hospitality Group's service standards, safety procedures, and professional appearance guidelines.
Work Location: 100% on-site position at Lennox Hotel Miami Beach, Florida.
Employment Type: Full-time, long-term position.
Compensation: $18 per hour, plus applicable tips.
FLSA Classification: Hourly, non-exempt, tipped position, with benefits according to the company handbook.
What We Offer
- Competitive compensation according to the position and experience.
- Career growth opportunities within a fast-expanding international hospitality group.
- Continuous training and development through Yurbban Academy.
- A workplace where professionalism, teamwork, and a great atmosphere go hand in hand.
- Quarterly afterworks and team-building activities.
- Paid time off, paid holidays, and your birthday off.
- Discounts on national and international stays for you, your family, and friends.
- Discounts on wellness and gyms.
- Health and retirement benefits according to company policy.
