Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Customer Success Manager

Zefr5 open roles

Pay
$90,000 – $110,000 a year
Where
New York City, NY
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerZefr · New York City, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zefr's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Zefr postings stay open a median of 52 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 11 days ago

Zefr median: 52 days open

The posting

WHAT WE DO:

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe.

We are hiring a new Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

Here’s what you’ll get to do:

- Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies

- Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.

- Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.

- Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.

- Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.

- Be the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.

- Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs

- Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.

- Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.

- Work closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.

Here’s what we’re looking for:

- Preferred Experience: 2+ years of customer success management, programmatic trading, or advertising operations experience.

- A deep understanding of Google Ads and DV360 is critical for this role. Experience with other Google Marketing Platform suite tools a plus.

- Highly proactive and motivated self-starter who takes the initiative to get things done

- Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.

- Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.

- Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.

- Familiarity with the YouTube platform a plus.

- Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension

- Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.

- Strong ability to empathize with customers and understand their needs, both spoken and unspoken.

- Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

BENEFITS (FOR US BASED EMPLOYEES):

- Flexible PTO

- Medical, dental, and vision insurance with FSA options

- Company-paid life insurance

- Professional development opportunities

- 14 paid holidays off

- Flexible hybrid work schedule

- “Summer Fridays” (shorter work days on select Fridays during the summertime)

- In-office lunches and lots of free food

- Optional in-person and virtual events (we like to celebrate!)

COMPENSATION (FOR US BASED EMPLOYEES):

The anticipated base salary for this position is between $90,000 and $110,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Zefr's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Zefr's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Zefr's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.