Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Operations Executive

ZENITH FACILITY SERVICES PTE. LTD.

Pay
SGD 3,200 – SGD 4,000 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations ExecutiveZENITH FACILITY SERVICES PTE. LTD. · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ZENITH FACILITY SERVICES PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted yesterday

The posting

Operations Executive

Company: Zenith Facility Services Pte Ltd

Employment Type: Full-Time, Permanent

Salary: SGD $3,200 – $4,000 per month + performance incentives

Location: Field-based across client sites in Singapore, reporting to our office at Defu Lane, Singapore

Working Hours: Monday – Friday, 9:00 am – 6:00 pm; occasional Saturdays, offset by a weekday off

Reports To: Chief Executive Officer

About the Role

We are hiring an Operations Executive to run day-to-day service delivery across all our contracts: getting the right people to the right sites every day, holding service standards to the contract specifications, keeping our sites safe, and being the person clients call when something goes wrong.

This is a hands-on, field-based role, not a desk job. It suits someone who has supervised frontline crews, stays calm when a cleaner does not turn up at 6am, and closes out a complaint properly rather than passing it on.

WhoYou Will Work With

• Chief Executive Officer: set sservice priorities and approves changes to contracts, manpower and spending.You give the CEO ground-level insight and recommendations.

• HR Executive: owns recruitment administration, payroll, work passes, leave records and disciplinary processes. You provide accurate attendance, overtime and incident input, flag conduct and performance issues, and take part in cleaner interviews and onboarding at site.

• Admin & Compliance Executive: owns client invoicing, accounts receivable, the compliance evidence packs for audits and tenders, and grants. You own the site risk assessments and the bizSAFE and ISO 45001 operational records, and provide these and other site records (inspection reports, attendance confirmations, work completion) for their evidence packs and billing on time.

KeyResponsibilities

1. Manpower Deployment, Rostering and Attendance

• Plan daily and weekly rosters across about 20 contracts so that every site meets its contracted manpower and shift requirements.

• Arrange relief cover for absences, leave and MCs before the gap affects service, and keep a reliable relief pool.

• Monitor attendance and punctuality daily, follow up on no-shows, and give the HR Executive verified attendance and overtime records for payroll.

• Deploy each cleaner only in work that matches their role, PWM job level and training, and only in the work their pass allows. Flag any gaps to HR.

2. Site Supervision and Service Quality

• Lead and develop the site supervisors who report directly to you, and through them the frontline crews across all sites, holding everyone to standards of punctuality, grooming, conduct and work quality.

• Run scheduled and unannounced site inspections and audits against each contract's cleaning specifications and KPIs, record the results, and raise and close corrective actions.

• Brief crews on site-specific SOPs, client requirements and changes to work scope.

3. Client Liaison and Complaints

• Act as the main operations contact for assigned clients and managing agents.

• Acknowledge, investigate and resolve complaints within the response times in each contract, and keep the complaints log and corrective actions up to date.

• Attend client meetings and joint inspections, and prepare monthly operations reports for clients.

• Refer out-of-scope requests to the CEO for pricing rather than agreeing to them on site.

4. Workplace Safety and Health

• Own the site risk assessments and safe work procedures for every site: carry them out, review them on schedule and after any incident or change, and make sure crews follow them and use the right PPE.

• Conduct regular toolbox talks and keep attendance records.

• Report incidents, injuries and near-misses immediately, investigate root causes, and work with the HRExecutive on MOM incident reporting and work injury claims.

• Own the bizSAFE and ISO 45001operational records, keep them audit-ready, and lead site preparation for bizSAFE and ISO audits.

5. Compliance and Quality Records

• Help keep sites in line with NEA cleaning business licence conditions, such as cleaners being trained and correctly deployed.

• Maintain operational records for ISO 9001, 14001 and 45001: inspection checklists, corrective actions, chemical safety data sheets, waste handling and equipment maintenance logs.

• Hand completed records to the Admin & Compliance Executive for audit and tender evidence packs.

6. Consumables, Equipment and Vendors

• Monitor stock of cleaning consumables, chemicals and equipment across sites, and order before shortages affect service, up to an agreed limit; anything above needs CEO approval.

• Arrange equipment servicing, repairs and replacements with vendors, and keep the equipment register current.

• Control consumable usage by site and flag unusual consumption.

7. Tenders, Mobilisation and Reporting

• Support tenders with site surveys, manpower and equipment planning, and operational methodology input.

• Plan and lead the mobilisation of new sites: manpower, rosters, equipment, consumables, site induction and client handover.

• Prepare weekly and monthly operations summaries for the CEO, covering manpower utilisation, complaints, inspection scores and incidents, and recommend improvements.

Requirements

Essential

• Diploma or Degree in any discipline (Operations, Facilities Management or Building Services preferred).

• Experience directly supervising frontline or ground staff across multiple sites, ideally in cleaning, facility management or another service operation.

• Experience handling client complaints from first report to resolution.

• Working knowledge of WSH basics: risk assessments, incident reporting and PPE.

• Willingness to travel daily to client sites across Singapore, with regular early-morning starts.

• Good spoken and written English for client communication and reports, and Excel or Google Sheets skills for rosters and reporting.

Advantageous

• Familiarity with NEA cleaning standards, bizSAFE, ISO 9001/14001/45001 or the Progressive Wage Model.

• WSQ Environmental Cleaning or supervisory certification, or a bizSAFE Level 2 / Risk Management course.

• Experience with tenders or new site mobilisation.

• Class 3 driving licence.

• Ability to communicate in Mandarin, Malay, Tamil, Bengali or Burmese, as many of our frontline staff use these languages day to day.

Work Arrangement

• This is a travelling role across multiple client sites, with office reporting at Defu Lane.

• Cleaning operations begin early, so expect regular early-morning site starts.

• Occasional Saturday work is offset by a weekday off. After-hours attendance for incidents, audits and mobilisations is shared on a rotation.

Why Join Zenith Facility Services

• A key frontline role with direct impact on client satisfaction and contract retention.

• A clear career path to Operations Supervisor and Operations Manager.

• A direct working relationship with the CEO, so your recommendations are heard and acted on.

• Clear support from dedicated HR and Admin & Compliance colleagues, so you can focus on operations.

• Competitive salary with performance incentives, and funded training where applicable.

How to Apply

Apply via MyCareersFuture or email your resume to [email protected], including:

• Your expected salary and earliest availability.

• A few lines on the largest team or number of sites you have supervised.

We are an equal opportunity employer and assess all applicants on merit.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ZENITH FACILITY SERVICES PTE. LTD.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ZENITH FACILITY SERVICES PTE. LTD.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ZENITH FACILITY SERVICES PTE. LTD.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.