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Open nowPosted 29 days ago

Fraud Investigations Associate II

ZILLION TECHNOLOGIES, INC10 open roles

Pay
$35 – $40 an hour
Where
Henrico County, VA, United States
Work mode
Hybrid
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Your applicationOpen nowFraud Investigations Associate IIZILLION TECHNOLOGIES, INC · Henrico County, VA, United States

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. ZILLION TECHNOLOGIES, INC postings stay open a median of 53 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 29 days ago

ZILLION TECHNOLOGIES, INC median: 53 days open

The posting

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title: Associate II - Fraud Investigations

Number of Positions: 2

Location: Hybrid at Glen Allen, VA 23060

Rate: $35-$40 per hour

Conversion Salary Range: $62,100 - $105,600

Schedule: 8am - 5pm with rotating Saturdays

Fraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include:

  • Monitoring and acting on intellectual property infringement to protect the brand
  • Anti-money laundering
  • Establishing strategies/tactics for fraud management
  • Preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action.

Fraud Investigations activities may include:

  • Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties.
  • Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court.
  • Maintains case management and evidence in accordance with legal requirements.
  • Other duties as assigned.

Applies practical knowledge of a job area typically obtain through advanced education and work experience.

Responsibilities typically include:

  • Working independently with general supervision.
  • Problems faced are difficult but typically not complex.
  • May influence others within the job area through explanation of facts, policies and practices.

Qualifications

Knowledge & Experience:

  • Bachelor's Degree required; equivalent combination of education and experience may be considered.
  • Typically requires 3 - 5+ years prior experience, with practical knowledge of job area.

Experience Required:

  • Fraud investigation and remediation experience
  • Strong customer service and victim support skills
  • Experience handling fraud recovery and resolution
  • Comfortable managing difficult or sensitive conversations
  • Call center or high-volume customer interaction experience
  • Strong communication and de-escalation skills
  • Financial institution or banking experience preferred
  • Executive/escalated complaint resolution experience, such as Office of the President
  • Empathy, sound judgment, and professionalism
  • Ability to balance fraud risk with a positive customer experience.

Additional Information

Thanks & Regards,

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com

Phone: 571-814-3745

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