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Open nowFirst seen 4 hours ago

Customer Service Representative

zim/72.00861 open roles

Where
AR-Buenos Aires
Work mode
Hybrid
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Your applicationOpen nowCustomer Service Representativezim/72.008 · AR-Buenos Aires

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on zim/72.008's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 hours ago

The posting

We are looking for a Customer Service Representative that will handle the following:

Customer Service

  • Track and trace
  • ETA/cut off confirmation
  • e-COM queries
  • Resending documents (A/N, draft, invoice, others)
  • Customer notifications
  • Identify clients’ claims and disappointments as an improvement opportunity.
  • Make sure to handle internal queries on time in order not to delay answers to clients.

Bookings

  • Bookings creation, amendment and cancellation
  • Main BL update according to Schedule
  • Business errors handling
  • Monitor daily booking requests and confirmation within SLA (2hs)
  • Monitor Hive system and escalate to CSM any issue affecting bookings confirmation on time
  • To be in close contact with clients, especially when booking confirmation depends on allocation/equipment
  • To handle booking/SI survey recovery

External Interfaces

  • Coordination of booking list with Terminals
  • Coordination of priorities on loading restrictions with Cargo Flow Manager/Sales Manager
  • Identify new clients´ request as an opportunity to know the needs and offer a personalized service as part of the retention policy

Internal Interfaces

  • Handle communication with Documentation Team, Financial Dept, Sales, Operations and Equipment before answering to clients
  • Propose solutions to problems and bottle neck measuring clients´ special needs
  • Having regular coordination meetings with all relevant departments.
  • Monitor Auto Freight to avoid MC and delays on collection process.

Requirements

  • Academic education in Foreign Trade
  • Working experience in a global company / Shipping industry-advantage.
  • Proficient in MS office, Excel in particular.
  • High control of English language (Speaking, reading and writing)
  • Communication skills
  • Reactiveness
  • Customer service approach (internal & external)
  • Analytical thinking
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  2. 25 readers review it

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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