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Open nowPosted 457 days ago

Key Account Manager (Customer Success)

Zippee59 open roles

Where
Gurugram
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Your applicationOpen nowKey Account Manager (Customer Success)Zippee · Gurugram

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 457 days ago

The posting

About Zippee:

  • Zippee is building India's leading Quick Commerce Logistics network for consumer brands.
  • Brands connect their online stores to Zippee and unlock 30-minute, same-day, and next-day delivery through our nationwide dark store network.
  • We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip).

Job Description:

  • We're looking for a passionate Key Account Manager (Customer Success) who’ll launch India’s biggest marketplaces/D2C brands as Zippee customers & help them grow.
  • You'll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams.
  • Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions.
  • This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
  • This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.

Responsibilities:

  • Own customer onboarding, launch, and growth post-handover from Partnerships.
  • Act as the primary point of contact for brands and drive customer success.
  • Improve adoption, retention, CSAT, and customer lifetime value. Identify upsell and expansion opportunities.
  • Work with Product teams to capture customer feedback and influence roadmap priorities.
  • Proactively identify at-risk accounts and drive retention initiatives.

Qualifications:

  • 3-6 years of experience in Customer Success, Key Account Management, or Client Success at a supply chain/warehousing/logistics company.
  • Strong communication, stakeholder management, and problem-solving skills.
  • Experience managing metrics such as CSAT, NPS, adoption, retention, and churn.
  • Ability to manage multiple enterprise customers and projects simultaneously.
  • High ownership mindset and comfort in a fast-paced startup environment.
  • NOTE: You must have your own laptop.

Bonus points if you have:

  • Managed accounts of enterprise Indian D2C brands with CXO relationships.

What you will get:

  • High ownership and steep learning curve with direct exposure to leading Marketplaces/Qcomm platforms and D2C brands.
  • Fast-track growth opportunities.
  • Annual company retreat.
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