Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 days ago

Production Support Engineer

Zodia Markets8 open roles

Where
United Arab Emirates
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduction Support EngineerZodia Markets · United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zodia Markets's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 16 days ago

The posting

Job description

Zodia Markets is a regulated institutional digital-asset brokerage backed by SC Ventures (the innovation and ventures arm of Standard Chartered, our majority shareholder). We provide institutional clients with stablecoin FX execution, liquidity and near-instant cross-border settlement across multiple stablecoins and 20+ fiat currencies.

Having found a strong product-market fit for corporate stablecoin payments, we are now scaling that into our core focus area, underpinned by a scalable technology platform built to run it at institutional scale. As financial markets move toward always-on, programmable infrastructure, we believe institutions should be able to move capital globally with the same speed and ease as information — and we are building the regulated infrastructure to make that possible.

Today we serve banks, asset managers, hedge funds, payment providers, corporates and digital-asset institutions globally — institutional counterparties only, never retail. The team is 60 people: a mid-sized regulated financial institution, not an early-stage startup.

Key Responsibilities

  • Investigate production issues and collaborate with developers to prioritize and resolve them promptly.
  • Take the lead in diagnostic efforts, aiming to automate diagnosis and resolve issues at the source.
  • Monitor, analyse, and troubleshoot problems, providing code fixes and conducting thorough testing.
  • Create, develop, and utilize application monitoring solutions to improve application availability and performance in production.
  • Work independently, effectively communicating with users, development teams, and support teams during downtimes and when addressing questions or issues.
  • Adhere to defined support delivery processes and guidelines, such as Problem Management, Incident Management, Change Management, SLA Compliance, productivity, and other application goals.
  • Develop diagnostic procedures and adhere to standards of Incident Management, Change Management, and Problem Management, among others.
  • Foster strong, positive relationships with internal and external customers.
  • Provide support and assistance to business users.
  • Support quality assurance of the core platform, ensuring its suitability for the intended purpose.
  • Support the quality assurance of the core platform to ensure it is fit for purpose.

Desired Qualifications

  • Ability to understand, test and troubleshoot complicated system interactions.
  • Ability to effectively interface with a wide range of professionally qualified external / internal business disciplines.
  • Ability to read code, solid shell scripting, SQL, Linux
  • Experience working and troubleshooting with FIX, REST and WS
  • Strong analytical experience and communication skills

Job benefits

  • Digital Assets or Financial Services industry experience
  • Experience with DevOps tooling and containerization and cloud concepts (AWS, Docker and EKS)

Zodia Markets is committed to fostering an inclusive and welcoming work environment. We celebrate, support, and thrive on difference for the benefit of our employees and our community. We are proud to embrace equal opportunity in a serious way because a variety of backgrounds, perspectives, and skills are required to fuel creativity and innovation.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Zodia Markets's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Zodia Markets's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Zodia Markets's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.