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Open nowPosted 145 days ago

Customer Care Agent FT

Zumiez Inc17 open roles

Where
Lynnwood, WA, USA
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Your applicationOpen nowCustomer Care Agent FTZumiez Inc · Lynnwood, WA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Zumiez Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Zumiez Inc postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 145 days ago

Zumiez Inc median: 2 days open

The posting

Job Title: Customer Care Agent

Department: Web

Reports To: Web Admin Manager

Pay Range: $17.25 - $18.00 / hour

THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA

POSITION PURPOSE

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES

  • Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services when applicable
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned to assist in department initiatives

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate

BENEFITS

  • Medical, Dental, Vision enrollment
  • Paid Time Off
  • Paid Parental Leave
  • Life Insurance
  • Stock Purchase Program
  • 401k Enrollment
  • Product Discount
  • Competitive wages. Pay will vary based on variables such as experience and skills.

Job Title: Customer Care Agent

Department: Web

Reports To: Web Admin Manager

Pay Range:$17.25 - $18.00 / hour

THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA

POSITION PURPOSE

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES

  • Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services when applicable
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned to assist in department initiatives

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate

BENEFITS

  • Medical, Dental, Vision enrollment
  • Paid Time Off
  • Paid Parental Leave
  • Life Insurance
  • Stock Purchase Program
  • 401k Enrollment
  • Product Discount
  • Competitive wages. Pay will vary based on variables such as experience and skills.
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