The posting
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
The Office & Community Manager will own the day-to-day workplace experience for Zuora’s Chennai office, creating a safe, efficient, welcoming, and well-maintained environment where employees and visitors can do their best work. Reporting to the APAC Workplace Manager, this role will connect facilities operations, vendors, budgets, employee programs, and community-building initiatives into one reliable workplace experience.
In the first 12–18 months, you will establish strong operating rhythms for the Chennai office, strengthen vendor and financial controls, improve workplace services, and help build an engaging office community aligned with regional workplace standards and business priorities.
What You’ll Do
Workplace Experience & Operations
- Own daily workplace operations and ensure the office is safe, clean, functional, and ready for employees and visitors.
- Oversee housekeeping, pantry, reception, security, maintenance, access control, transport, and related workplace services.
- Conduct regular workplace inspections and coordinate timely resolution of facilities issues, maintenance requirements, and employee concerns.
- Partner with the landlord, building management, service providers, and internal teams to maintain uninterrupted office operations.
- Establish and maintain workplace procedures, service standards, records, checklists, and operating routines.
Vendor & Financial Management
- Manage workplace vendors across sourcing support, quotations, negotiations, contracts, SLAs, AMCs, service reviews, and performance improvement.
- Monitor service quality, vendor compliance, invoices, purchase orders, and timely payments in partnership with Finance and Procurement.
- Support annual budgeting, expense tracking, forecasting, reporting, and cost optimization initiatives.
- Identify opportunities to improve service delivery and operational efficiency while protecting the employee experience.
- Maintain accurate records for contracts, assets, invoices, purchase orders, and workplace expenditure.
Employee Experience & Community Engagement
- Plan and deliver employee engagement activities, celebrations, wellness initiatives, and community-building programs.
- Create inclusive programs that encourage connection, collaboration, and a positive office culture.
- Gather employee feedback and translate insights into improvements to workplace services and the office experience.
- Manage workplace communications related to events, facilities updates, office guidelines, and employee initiatives.
- Support initiatives that encourage meaningful office connection, collaboration, and a strong sense of community.
Events, Hospitality & Leadership Support
- Coordinate workplace logistics for leadership visits, town halls, business meetings, team events, and external visitors.
- Manage event planning across budgets, venues, catering, vendors, employee communications, and on-site execution.
- Ensure meeting rooms, visitor areas, and office facilities are prepared to the required standard.
- Deliver a professional, inclusive, and welcoming hospitality experience for employees, leaders, and guests.
Health, Safety & Compliance
- Ensure compliance with applicable workplace, building, fire safety, environmental, and statutory requirements.
- Coordinate workplace risk assessments, safety inspections, emergency drills, corrective actions, and follow-up activities.
- Maintain emergency response procedures, incident records, safety documentation, and business continuity plans.
- Work with building management, security, vendors, and internal teams to address workplace risks promptly.
- Promote a culture of safety, inclusion, accessibility, and responsible workplace practices.
Space, Assets & Workplace Projects
- Maintain accurate records of office assets, equipment, inventory, seating, and space utilization.
- Coordinate workplace requirements for employee onboarding and offboarding, including access, seating, assets, and relevant handovers.
- Support office moves, seating changes, maintenance projects, renovations, and workplace improvement initiatives.
- Monitor office utilization and identify opportunities to improve space planning and resource allocation.
- Partner with IT and other teams to ensure workplace readiness for new employees and changing business needs.
Sustainability & Continuous Improvement
- Support initiatives related to energy efficiency, waste reduction, responsible purchasing, and sustainable workplace operations.
- Monitor workplace feedback, service levels, vendor performance, and operational metrics to identify improvement opportunities.
- Prepare periodic reports on workplace expenditure, vendor performance, employee engagement, and operational issues.
- Share updates, risks, and recommendations with the APAC Workplace Manager and escalate issues requiring regional support.
About You
You may be a great fit if you:
- Bring typically 6–8 years of experience in workplace operations, facilities management, corporate office administration, hospitality, or employee experience.
- Have experience managing office services, vendors, budgets, events, workplace projects, and compliance requirements.
- Can take ownership of local workplace operations, prioritize competing needs, and respond thoughtfully to time-sensitive issues.
- Build trusted relationships with employees, leaders, vendors, landlords, and cross-functional partners.
- Use sound judgment, organized processes, and practical problem-solving to improve service delivery.
- Understand financial operations such as invoice validation, purchase orders, expense tracking, budget monitoring, and vendor cost control.
- Communicate clearly and adapt your approach to different stakeholders and situations.
- Are comfortable working independently while staying connected to regional standards, priorities, and support networks.
- Use Microsoft Office or Google Workspace confidently and can learn procurement, ticketing, or facilities management systems.
Nice to Have
- Experience in a technology, SaaS, or multinational corporate environment.
- Experience supporting office moves, renovations, space planning, or workplace improvement projects.
- Familiarity with sustainability, environmental health and safety, business continuity, or accessibility programs.
- Experience creating employee engagement or community-building programs.
About the Team
The Chennai Office & Community Manager is part of Zuora’s APAC Workplace team and reports to the APAC Workplace Manager. The team is responsible for creating safe, effective, and engaging workplaces that support employees, leaders, and business operations across the region.
You will work closely with HR, IT, Finance, Procurement, Security, business leaders, landlords, building management, and workplace service providers. This is a hands-on role with meaningful local ownership, regional collaboration, and opportunities to expand your scope through workplace projects, employee programs, and continuous improvement initiatives.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical Insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected] (or local equivalent, where applicable).
