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Open nowFirst seen 46 hours ago

Remote | 211 Specialist — $30–$40/hour

24-MAG343 open roles

Where
New York, United States, Remote
Work mode
Remote
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Your applicationOpen nowRemote | 211 Specialist — $30–$40/hour24-MAG · New York, United States, Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. 24-MAG postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 46 hours ago

24-MAG median: 1 days open

The posting

We are sharing a specialised remote consulting opportunity for experienced 211 Specialists, Information & Referral Specialists, and Benefits Navigators with strong expertise in government services, public benefits, community resource navigation, and direct public assistance to contribute their professional knowledge to advanced AI training and evaluation initiatives.

Selected professionals will review realistic public assistance inquiries, develop structured evaluation criteria, and assess AI-generated responses for accuracy, completeness, and practical usefulness. The work combines frontline public service experience with benefits navigation, referral assessment, and written feedback to improve how AI systems respond to questions about government programmes and community resources. Prior experience with AI training projects is not required.

Key Responsibilities

Public Service Inquiry Review

  • Review sample questions concerning government services, public benefits, and community assistance programmes
  • Evaluate whether inquiries accurately reflect questions commonly received by 211 information and referral services
  • Identify unrealistic scenarios, unclear requests, and missing context in sample caller questions
  • Apply frontline public assistance experience to assess the relevance and authenticity of service inquiries
  • Recommend improvements to ensure questions reflect practical information and referral situations

Public Benefits & Community Resource Evaluation

  • Assess the relevance of government programmes, public benefits, and community resources to different caller needs
  • Identify appropriate referral information and practical next steps for common public assistance scenarios
  • Evaluate whether suggested resources address the caller's stated circumstances and service requirements
  • Apply working knowledge of community assistance systems and public benefit navigation practices
  • Review guidance for completeness, accuracy, and usefulness to members of the public

AI Response Assessment & Quality Review

  • Evaluate AI-generated responses to questions about public services and community resources
  • Identify factual inaccuracies, missing referral information, outdated guidance, and incomplete explanations
  • Assess whether responses provide actionable information appropriate to the caller's circumstances
  • Review the clarity, relevance, and practical usefulness of AI-generated assistance
  • Apply professional judgement to identify opportunities for improving response quality

Evaluation Rubrics & Answer Standards

  • Develop structured rubrics defining the elements of a correct and complete response
  • Establish criteria covering accurate information, relevant referrals, and appropriate next steps
  • Assess AI-generated answers consistently against documented evaluation standards
  • Explain why responses satisfy or fall short of established quality requirements
  • Contribute practical service navigation expertise to the development of reliable AI evaluation methods

Written Feedback & Project Collaboration

  • Document response errors, omitted information, and recommended improvements
  • Provide clear, precise written explanations of evaluation findings
  • Communicate practical insights based on direct experience assisting members of the public
  • Complete assigned reviews independently within an asynchronous project environment
  • Collaborate with the project team through structured written feedback and evaluation submissions

Ideal Profile

  • Professional experience as a 211 Specialist, Information & Referral Specialist, Benefits Navigator, or in a closely related public assistance role
  • At least 1 year of regular, high-volume public contact experience through telephone, chat, or in-person assistance
  • Demonstrated experience answering public inquiries concerning government services and community resources
  • Working knowledge of public benefits programmes, eligibility-related questions, and referral procedures
  • Familiarity with community assistance organisations and information and referral practices
  • Ability to identify appropriate resources and explain practical next steps for service users
  • Strong understanding of common questions and challenges encountered by individuals seeking public assistance
  • Ability to recognise inaccurate, incomplete, or outdated public service guidance
  • Excellent written communication skills, with an emphasis on clarity, precision, and actionable feedback
  • Strong attention to detail and ability to apply consistent evaluation standards
  • Experience conducting needs assessments or providing crisis intervention support is advantageous
  • Familiarity with community resource databases and service directories is preferred
  • Experience preparing informational guides, service scripts, or training materials is beneficial
  • Experience supporting diverse populations, including rural communities and Spanish-speaking service users, is advantageous
  • Ability to work independently and communicate effectively in an asynchronous remote environment
  • Strong organisational skills and the ability to complete structured review assignments accurately
  • Must be based in the United States
  • Availability to begin promptly and commit 10–20 hours per week
  • Prior experience with AI model training or evaluation projects is not required

Engagement Details

  • Freelance / contract engagement
  • Fully remote — United States only
  • Compensation: $30–$40/hour
  • Expected Commitment: 10–20 hours per week
  • Project Duration: Short-term engagement
  • 10 available openings
  • Availability: Candidates should be prepared to begin promptly
  • Experience Requirement: At least 1 year of regular, high-volume public contact experience
  • Professional Background: 211 information and referral services, public benefits navigation, or related community assistance roles
  • Technical Focus: Government services, public benefits, community resource referrals, evaluation rubrics, and AI response quality
  • Responsibilities will include reviewing realistic caller questions, defining response standards, and evaluating AI-generated guidance
  • Deliverables will consist of structured assessments, written evaluation criteria, and actionable feedback
  • Work will be conducted remotely through asynchronous collaboration with the project team
  • Experience with community resource databases, needs assessment, or public assistance training materials is particularly relevant
  • Previous experience with AI training projects is not required

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy

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