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Open nowPosted 285 days ago

Werkstudent Customer Support (m/w/d)

8returns GmbH8 open roles

Where
Berlin
Work mode
Remote
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Your applicationOpen nowWerkstudent Customer Support (m/w/d)8returns GmbH · Berlin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on 8returns GmbH's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 285 days ago

The posting

ÜBER 8RETURNS

8returns ist ein junges SaaS-Unternehmen, das Retouren im E-Commerce neu denkt. Wir helfen Onlinehändlern, Retourenprozesse einfacher, nachhaltiger und kundenfreundlicher zu gestalten. Als Werkstudierender im Bereich Customer Support spielst du eine entscheidende Rolle dabei, unsere Kunden erfolgreich zu machen und ihre Zufriedenheit langfristig zu sichern.

DEINE AUFGABEN

- Unterstützung beim Onboarding und in der Betreuung unserer Kunden

- erste Ansprechperson für Fragen rund um die Nutzung unserer Plattform

- Mitarbeit beim Monitoring der Kundenzufriedenheit und bei Erfolgskontrollen

- Unterstützung bei der Identifizierung von Upselling- und Cross-Selling-Potenzialen

- Mitwirkung an Feedbackschleifen und enger Austausch mit unserem Produktteam

WAS DICH AUSMACHT

- du befindest dich im Bachelor oder Master, z. B. in BWL, Wirtschaftsinformatik, Kommunikations- oder Medienwissenschaften

- du hast Freude daran, Kunden zu unterstützen und Verantwortung zu übernehmen

- du kommunizierst sicher in Deutsch und Englisch

BONUS

- erste praktische Erfahrungen, z. B. in Startups, im Produktmanagement, Customer Success oder Business Development, sind ein Plus

WARUM DU DICH BEWERBEN SOLLTEST

- direkter Einfluss: deine Arbeit hat spürbaren Impact auf den Erfolg unserer Kunden

- Lernkurve: enge Zusammenarbeit mit unserem Customer Success Manager, viel Raum für Eigeninitiative

- Büro im Herzen Berlins, remote auch möglich

- Kultur: wir schätzen Eigeninitiative, Teamgeist und die Bereitschaft, Neues auszuprobieren

Bewirb dich jetzt, wenn du Verantwortung übernehmen willst und Lust hast, die Zukunft des E-Commerce mitzugestalten.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against 8returns GmbH's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on 8returns GmbH's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    8returns GmbH's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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