The posting
Job Description
- Start the new year with new job! Roles commencing 18 January 2027
- Join a supportive team with full training, ongoing coaching and opportunities to grow
- Use your skills in a role that makes a real difference for New Zealanders
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
You can find more about ACC and the work we do here.
About the role | Mō te tūranga mahi
As a Payments Officer, you will be responsible for the accurate, timely, and efficient processing of claim and treatment-related payment transactions. At the centre of it all, you'll deliver high-quality customer service and work collaboratively with colleagues to achieve the best outcomes.
A large part of this role involves managing a high volume of transactions across multiple systems, requiring strong attention to detail and confidence navigating digital tools and technology.
Some of the day-to-day activities in this role include:
- Determine validity of payments/eligibility for entitlements
- Working in accordance with ACC legislation, policy and contractual agreements to ensure timely payment and/or resolution
- Authorising and processing payments for our providers in a timely manner
- Resolution of enquires (either over the phone or email)
- Entering and updating invoices into our system
There is a set start date of 18 January 2027, and applicants must be available to commence from this date. We are recruiting for multiple roles based in Dunedin, Newmarket and Wellington.
This is a full-time role (40 hours a week), working Monday to Friday between the hours of 8am and 6pm.
The appointing salary for this role is $60,486. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.
About you | Mōu
We’re looking for people who have:
- Proven ability to manage a high volume of work in a structured environment while maintaining accuracy.
- A strong customer focus and a commitment to delivering a great customer experience.
- Effective communication skills, with the ability to explain information clearly and professionally.
- The ability to build positive working relationships with colleagues, clients, and external providers.
- Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
- Confidence using technology and the ability to quickly learn new systems and processes.
- A collaborative approach and willingness to contribute to a supportive team environment.
- Experience in payments, invoicing, administration, or a high-volume processing environment is desirable.
- You must hold New Zealand work rights at the time of application.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to 11.59pm on 8 November 2026.
Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp.
