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Open nowPosted today

Analista de Sustentação de Aplicações AMS & ITIL - híbrido

Accenture26,827 open roles

Where
Minas Gerais Belo Horizonte
Work mode
Hybrid
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Your applicationOpen nowAnalista de Sustentação de Aplicações AMS & ITIL - híbridoAccenture · Minas Gerais Belo Horizonte

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accenture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted today

The posting

Sobre a Accenture

A Accenture ajuda as principais empresas do mundo a se reinventar, construindo seu núcleo digital e liberando o poder da IA para gerar valor rapidamente para organizações de todos os setores. Nossa estratégia é ser a parceira de reinvenção preferida de nossos clientes, liderar a adoção segura e ampla da IA e ser a empresa mais focada no cliente, habilitada por IA e um excelente lugar para trabalhar em todo o mundo.

Reunimos o talento de aproximadamente 814 mil pessoas com ativos e plataformas proprietários, profundo conhecimento de processos e setores e relacionamentos líderes no ecossistema para oferecer soluções de ponta a ponta e resultados mensuráveis em escala.

Por meio de nossos Serviços de Reinvenção, oferecemos ampla experiência em Cibersegurança, Núcleo Digital, Finanças, Indústria e Empresa, Song, Cadeia de Suprimentos e Engenharia e Talentos, com capacidades avançadas em IA e Dados, Indústria e Processos e Tecnologia. Atendemos aproximadamente 9 mil clientes e geramos cerca de US$ 74 bilhões em receita no ano fiscal de 2026.

Visite a Accenture em accenture.com.

O que você vai fazer no seu dia a dia:

  • Atender e solucionar incidentes e solicitações de usuários, respeitando os prazos e os níveis de serviço acordados;
  • Realizar a sustentação de aplicações, atuando no atendimento de incidentes, problemas e requisições conforme os SLAs estabelecidos;
  • Analisar a causa raiz de problemas recorrentes, utilizando consultas SQL e leitura de logs para apoiar o diagnóstico;
  • Propor e implementar correções e melhorias evolutivas de pequeno porte;
  • Apoiar os processos de gestão de incidentes, mudanças e problemas, seguindo as práticas de ITIL;
  • Documentar as soluções implementadas e manter a base de conhecimento atualizada;
  • Acompanhar o cliente e realizar reportes sobre o andamento e o status dos atendimentos.

O que estamos procurando na pessoa que vai fazer parte do time:

  • Experiência com sustentação de aplicações, incluindo atendimento de incidentes, problemas e requisições conforme SLA;
  • Conhecimento em ITIL, especialmente nos processos de gestão de incidentes, mudanças e problemas;
  • Experiência com ferramentas de ITSM, como ServiceNow ou Jira Service Management;
  • Capacidade analítica para identificação e análise de causa raiz;
  • Bom conhecimento de SQL e leitura de logs para diagnóstico de falhas.

Além disso, é desejável conhecimento:

  • Metodologias ágeis, como Scrum e Kanban;
  • Boas práticas de DevOps e integração e entrega contínuas, CI/CD;
  • Ferramentas de monitoramento e observabilidade de aplicações, como Grafana, Dynatrace, Splunk ou similares.

Benefícios:

🏥 Assistência Médica – 100% subsidiada pela empresa (titular e dependentes); 🦷 Assistência Odontológica; 🍽️ Vale Refeição ou Alimentação sem desconto; 🛡️ Seguro de vida; 📈 Previdência Privada; 🏋️ Wellhub; 💪 TotalPass; 📉 Opção de compra de ações da empresa com desconto; 💊 Desconto Farmácia; 👶 Auxílio Creche; 📚 Parceria com escola de idiomas; 👨‍👩‍👧 Licença Maternidade e Paternidade Estendida; 💰 PPR.

Conforme política vigente.

Localidade da vaga:

Belo horizonte - MG

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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    The review screen in CV Rocket: how each CV was read, round by round.

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