Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

CCaaS Developer

Accenture28,662 open roles

Pay
$69,450 – $119,450 a year
Where
Montreal 5 Place Ville Marie Corp
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCCaaS DeveloperAccenture · Montreal 5 Place Ville Marie Corp

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Accenture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted yesterday

The posting

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate complex requirements into robust implementations, and work closely with architects, developers, and business stakeholders to deliver best-in-class contact center solutions. You are detail-oriented, a strong problem-solver, and committed to developing excellence across both platforms.

The Work:

  • Designs, builds, configures, and maintains CCaaS solutions on Amazon Connect and Google CCAI across voice, chat, email, and messaging channels.
  • Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both Amazon Connect and Google CCAI platform.
  • Develops and integrates cloud-native services from AWS and Google Cloud to support end-to-end contact center workflows.
  • Participates in legacy platform assessments and executes migration plans to Amazon Connect or Google CCAI as defined by solution architects.
  • Builds and maintains CI/CD pipelines and infrastructure-as-code (IaC) across AWS and GCP environments.
  • Implements and validates integrations between CCaaS platforms and enterprise systems such as CRM (Salesforce, MS Dynamics), WFM, and ticketing tools.
  • Develops AI-powered features including virtual agents, chatbots, and agent assist capabilities leveraging Amazon Lex, Bedrock, Google Dialogflow CX, and CCAI Agent Assist.
  • Supports testing, QA, and UAT cycles—writing test cases, executing regression tests, and resolving defects across the full solution stack.
  • Monitors platform performance, troubleshoots production issues, and implements optimizations for reliability, latency, and cost efficiency on both platforms.
  • Documents technical designs, configuration guides, runbooks, and deployment procedures for client and internal use.
  • Contributes to Agile ceremonies—sprint planning, standups, retrospectives—and tracks delivery progress against milestones.

Amazon Connect

  • Configure Amazon Connect contact flows, routing profiles, queues, and agent hierarchies.
  • Develop AWS Lambda functions and backend integrations in Python, Node.js, or Java.
  • Build conversational AI experiences using Amazon Lex and integrate with Amazon Bedrock for GenAI-powered self-service.
  • Implement real-time and historical analytics using Amazon Connect Contact Lens, Kinesis, and AWS reporting tools.
  • Provision and manage AWS infrastructure (Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch) using Terraform or CloudFormation.

Google CCAI

  • Build and configure virtual agents using Dialogflow CX, including intent design, entity management, and conversation flow development.
  • Implement CCAI Agent Assist to deliver real-time agent guidance, smart replies, and knowledge base surfacing.
  • Develop CCAI Insights configurations for post-call analytics, topic modeling, and sentiment analysis.
  • Integrate Google CCAI with telephony connectors and contact center platforms via CCAI Platform (CCAIP) or partner integrations.
  • Leverage Google Cloud services (Cloud Functions, Pub/Sub, BigQuery, Vertex AI) to build supporting backend workflows and analytics pipelines.
  • Provision GCP resources using Terraform or Google Cloud Deployment Manager.

Migration & Integration

  • Execute phased migration tasks from legacy contact center platforms to Amazon Connect or Google CCAI.
  • Build and validate API-based integrations with CRM, WFM, and enterprise backend systems on both platforms.
  • Support cutover planning, data migration, and rollback procedures to ensure business continuity.
  • Conduct technical testing and performance benchmarking pre- and post-migration.

AI & Automation

  • Design and tune conversational AI flows across Amazon Lex / Bedrock and Google Dialogflow CX / Vertex AI.
  • Implement agentic AI capabilities such as autonomous virtual agents and AI-assisted agent copilots on both platforms.
  • Apply prompt, RAG pipelines, and grounding techniques to optimize GenAI performance in CX contexts.
  • Integrate CCAI Agent Assist and Amazon Q in Connect to deliver intelligent, real-time agent support.

DevOps & Cloud

  • Maintain IaC templates and automate provisioning across AWS (CloudFormation, CDK) and GCP (Terraform, Deployment Manager).
  • Implement and manage CI/CD pipelines using AWS CodePipeline, Google Cloud Build, GitHub Actions, or Jenkins.
  • Apply security best practices—IAM roles, encryption, VPC/VPN configurations—across AWS and GCP contact center environments.
  • Monitor system health using CloudWatch and Google Cloud Operations Suite; set up alerting and participate in incident response.

Basic Qualifications:

  • 3+ years of experience with Amazon Connect, Google CCAI, or both.
  • Proven experience configuring and developing on Amazon Connect—including contact flows, Lambda integrations, Lex bots, and routing logic.
  • Proven experience building and deploying Google Dialogflow CX virtual agents and integrating CCAI services (Agent Assist, Insights).
  • Proficiency in at least one backend programming language: Python, Node.js, or Java.
  • Working experience with AWS cloud services: Lambda, DynamoDB, S3, Kinesis, API Gateway, CloudWatch.
  • Working experience with Google Cloud services: Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, Google Cloud Operations Suite.
  • Experience with CI/CD practices and IaC tools (Terraform, CloudFormation, CDK, or Cloud Deployment Manager).
  • Familiarity with REST API design and integration patterns (microservices, event-driven architecture).
  • Experience participating in Agile/Scrum delivery teams—sprint planning, backlog grooming, and daily standups.
  • Strong understanding of security and compliance considerations in cloud contact center environments (PCI, PII, HIPAA).
  • English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
  • A minimum of a high school diploma or GED is required for this position.

Nice to Have:

  • AWS certification (e.g., AWS Certified Developer, AWS Certified Solutions Architect) and/or Google Cloud certification (e.g., Professional Cloud Developer, Professional Machine Learning Engineer).
  • 5+ years of experience in contact center technology or cloud application development.
  • Experience with Amazon Q in Connect for real-time agent recommendations and knowledge retrieval.
  • Experience with Google CCAI Platform (CCAIP) as a managed contact center solution.
  • Hands-on experience with Vertex AI for fine-tuning or deploying generative AI models in CX workflows.
  • Experience with CRM integrations such as Salesforce Service Cloud Voice, Microsoft Dynamics, or ServiceNow CTI on either platform.
  • Experience with workforce management (WFM) platform integrations (e.g., NICE Workforce, Verint, Calabrio).
  • Experience working in a consulting or professional services environment on large-scale enterprise technology programs.
  • Exposure to industry verticals such as Healthcare, Insurance, Retail, Public Sector, or Financial Services.
  • Strong communication and documentation skills with the ability to convey technical concepts to non-technical stakeholders.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450

#LI-NA-FY25 #LI-MP

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Accenture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Accenture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Accenture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.