Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 hours ago

Customer Support Consultant

Aceve22 open roles

Where
Copenhagen
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support ConsultantAceve · Copenhagen

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Aceve's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Aceve postings stay open a median of 27 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 4 hours ago

Aceve median: 27 days open

The posting

At Aceve, we back the builders of society. Founded in the Nordics and growing across Europe, we build digital tools for the people who construct and maintain our physical world - giving electricians, plumbers, and contractors back their time, clarity, and confidence. With over 900 employees across 8 countries, leading brands in 7 customer markets, and more than €100M in revenue, we're on an ambitious growth journey, and we're just getting started. We're an AI-first company, and we work with grit, openness, and a good dose of joy.

As our Customer Support Consultant, you are the first point of contact for customers using one or more of Aceve's platforms. You resolve questions and issues clearly, efficiently, and professionally, and you make sure every customer gets a consistent, high-quality experience. You take ownership from first contact to resolution, and you leave each customer better supported than before. You do this in close partnership with your Customer Support Team Lead / Manager and your colleagues, so that the whole support team works as one connected effort.

This is a 9-month fixed-term position, with a chance of extension for the right person. We'd love for you to start in December, so if you're available then, we'd be glad to hear from you.

ABOUT THE ROLE

You report to the Customer Support Team Lead / Manager and handle inbound customer queries across phone and email, with an approximate 50/50 split between channels. You troubleshoot issues, guide customers through the Aceve platform(s), and find practical solutions that actually work for the people using them. You own your cases end to end, including follow-up and closure, and you escalate to specialists when technical input is needed while staying the customer's point of contact where applicable. Beyond solving individual cases, you notice patterns in what customers ask and struggle with, and you share those insights so that support, product knowledge, and ways of working keep improving. In that sense, you're not just answering questions - you're helping build a support experience that customers can rely on.

WHAT WILL YOU DO

You'll own execution across four areas - customer cases, product knowledge, team collaboration, and continuous improvement - to keep customers supported with consistency and care.

CUSTOMER SUPPORT & CASE OWNERSHIP

• Handle inbound customer queries via phone and email, with an approximate 50/50 split between channels

• Troubleshoot customer issues and guide customers through the assigned Aceve platform(s) to identify and implement the right solution

• Take end-to-end ownership of assigned cases, including follow-up and closure

• Communicate solutions in a clear, practical, and customer-focused way

• Escalate issues when specialist or technical input is required, while retaining ownership of customer communication where applicable

PRODUCT KNOWLEDGE

• Maintain accurate knowledge of product functionality, updates, and relevant support processes

• Apply your product knowledge effectively in every customer interaction

• Stay current as the platform evolves

• May act as a system contributor or local owner

COLLABORATION & TEAM PERFORMANCE

• Collaborate with colleagues to maintain consistent service quality and customer experience across channels

• Contribute to shared team quality, not only your own case volume

CONTINUOUS IMPROVEMENT

• Identify recurring questions, issues, and patterns

• Share insights constructively with the team to support improvement of support processes and customer outcomes

• Take on other related duties as required

WE BELIEVE YOU HAVE

• Proven experience in customer service, customer support, or a comparable customer-facing role

• Relevant academic background or equivalent hands-on experience in a customer-facing environment

• Experience working in a structured environment, with responsibility for managing multiple open cases or customer requests

• Strong digital capability and the ability to learn new systems, tools, and processes quickly

• A practical, solution-oriented approach to customer focus

• A strong sense of ownership - you follow issues through to resolution and reliably close loops

• Structure: you keep track of priorities, open actions, and follow-ups without letting details slip

• Clear communication, adapted to the customer's needs

• A collaborative mindset focused on team performance and shared quality

• Learning agility - you build product knowledge quickly and keep it current

• A continuous improvement mindset, with an eye for patterns and opportunities

• Fluent in Danish and professional working proficiency in English

ADVANTAGEOUS

• Swedish language skills

• Experience with software or systems used in the construction and/or installation industries

• Experience supporting customers in a SaaS or other digital product environment

Not ticking every box? No worries! We value potential and drive, so apply anyway or connect with us- you might be just what we're looking for in our growing organisation! Join Aceve and take your expertise to the next level, together we are redefining what’s possible in craft and construction solutions!

Aceve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our selection process is conducted continuously and without discrimination, ensuring an equal opportunity for all candidates.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Aceve's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Aceve's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Aceve's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.