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Open nowFirst seen 4 days ago

Cisco IPT/WEBEX T2

ADI Group851 open roles

Where
Hyderabad, TS, India
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Your applicationOpen nowCisco IPT/WEBEX T2ADI Group · Hyderabad, TS, India
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Role : Cisco IPT/WEBEX T2 Experience : 5+ Years Location : Hyderabad

Required qualifications:

  • Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.
  • Works with business users to determine call flow and call center requirements, solutions,
  • reporting and systems enhancements.
  • Documents corporate and remote branch call flow configurations and call flow charts.
  • Builds and maintains spread sheets and related discovery documents for call center strategies.
  • Evaluates and recommends new products and concepts for call center activity.
  • Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems.
  • Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
  • Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network.
  • Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments.
  • WxCC v5.x Troubleshooting Agent Desktop Problems
  • WxCC tenants configuration, administration & Support
  • WxCC Knowledge on Skills-based Routing & Agent-based routing
  • Working experience to build WxCC Sites, Teams, Entry Points, and Queues
  • WxCC Contact Center Management Portal for real-time and historical contact center data
  • Working experience on WxCC Entry Points and Queues
  • Deep Knowledge of Cisco IP telephony technologies and solutions.

Soft skills:

  • Good communication skills (Written & Oral)
  • Flexible to work in the evening shifts
  • Individual and team player
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