Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Customer Service Executive Air Export / Import

ADI Group851 open roles

Where
Bangkok, Bangkok, Thailand
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Executive Air Export / ImportADI Group · Bangkok, Bangkok, Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Title: Customer Service Executive Air Export / Import

Department: Air Operations

Experience Required: 5 years

Location: Bangkok, Thailand

Required Details

  • Salary Range: 30,000 40,000 THB (based on experience)
  • Benefits/Allowances: SSO, Provident Fund, Group Insurance
  • Working Days & Hours: Monday to Friday (8:30 AM 5:30 PM)
  • Dress Code: Formal (MondayThursday), Semi-Casual (Friday)
  • Interview Rounds & Mode (Online / F2F): 1st Round: Pre-screening call (phone) 2nd Round: Interview with Team Leader (Face-to-Face) Final Round: Interview with Country Manager (Face-to-Face, same day)
  • Reporting To: Country Manager
  • Office Location: Freezone Airport
  • Team Size: 1 person
  • Tools/Software: CargoWise, Internal Company System
  • Reason for Hiring: Replacement
  • Expected Joining: January 2026
  • Monthly Shipment Volume: Approximately 150 shipments
  • SLAs/KPIs: Monthly KPIs (details explained during the interview)

Company Introduction

The company is a leading provider of logistics services, trusted by global organizations across industries for its expertise and strong customer focus. With a presence in over 60 countries, it offers a unique combination of global capability and local expertise, providing customers with a competitive logistical advantage.

Role Overview

The Customer Service Executive (Air Export & Import) will act as the primary point of contact for clients, managing international air shipments and ensuring smooth coordination across stakeholders. The role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced logistics environment.

Key Responsibilities

Air Export Operations

  • Manage customer bookings and coordinate air export shipments with airlines and agents.
  • Prepare, review, and issue all export documents (AWB, Commercial Invoice, Packing List).
  • Coordinate with operations and warehouse teams for timely cargo handling and delivery to airline terminals.
  • Track export shipment status and provide proactive customer updates.
  • Handle exceptions, delays, and resolve operational issues effectively.

Air Import Operations

  • Track incoming air shipments and liaise with overseas agents and airlines.
  • Verify and process import documents (Arrival Notice, Delivery Order, Customs documents).
  • Coordinate with customs brokers for timely clearance.
  • Communicate with customers regarding arrival schedules, document requirements, and delivery arrangements.
  • Coordinate last-mile delivery with internal transport teams.

Requirements

  • Bachelors degree in Logistics, International Business, Supply Chain Management, or a related field.
  • Minimum 5 years of experience in air freight forwarding (import/export operations or customer service).
  • Strong understanding of international air freight procedures, Incoterms, and customs regulations.
  • Hands-on experience with logistics systems (CargoWise, SAP, Company Internal System, or equivalent).
  • Good command of English (spoken & written); additional languages are a plus.
  • Strong organizational, multitasking, and communication skills.
  • Ability to work under pressure and meet tight deadlines.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ADI Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ADI Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ADI Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.