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Open nowFirst seen 5 days ago

Head of Telesales

ADI Group851 open roles

Where
Hồ Chí Minh, Ho Chi Minh City, Vietnam
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Your applicationOpen nowHead of TelesalesADI Group · Hồ Chí Minh, Ho Chi Minh City, Vietnam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Key Responsibilities:

Objective:

  • Oversee daily operations of the telemarketing team to achieve sales KPIs in alignment with company objectives and strategies.
  • Manage sales and support teams to ensure targets and quality standards are met.
  • Drive the telemarketing team to meet key performance indicators such as approval rates, average order value, delivery rates, and revenue targets.

Responsibilities:

  • Develop and implement procedures and policies to ensure sales targets are met.
  • Set KPIs for the team to achieve goals.
  • Create effective call scripts and sales promotions to attract customers.
  • Analyze sales data to improve processes, allocate resources efficiently, and enhance customer satisfaction.
  • Monitor random calls to ensure quality, minimize errors, and track performance.
  • Ensure all communications and data are accurately recorded and updated.
  • Review staff performance, identify coaching needs, and plan coaching sessions.
  • Handle complex customer complaints or inquiries.
  • Support subordinates in resolving difficult issues and provide direction.
  • Recommend staffing changes, including hiring, promotions, demotions, vacations, leaves of absence, and staff releases.
  • Evaluate staff performance based on KPIs.
  • Prepare daily sales reports.
  • Motivate and retain staff.
  • Manage leads and capacity to meet KPIs.
  • Build and develop the sales team.

Qualifications:

  • Minimum of 2 years of experience in telesales management with a team size of at least 100 members.
  • Proficient in English communication.
  • Strong negotiation, presentation, and communication skills.
  • Dynamic, professional demeanor with fast action capability.
  • Strong leadership, motivation, and coaching skills.
  • Excellent analytical skills.
  • Effective pressure and time management skills.
  • Familiarity with a startup environment and good reporting skills are preferred.

Benefits:

  • Full salary paid during the 2-month probation period.
  • Nearly full salary coverage for social insurance.
  • Premium health insurance after probation.
  • Annual salary reviews, with potential for increases based on performance.
  • Year-end bonuses based on KPIs.
  • Participation in team-building activities and annual health check-ups.
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One press. We do the rest.

  1. A CV for this posting

    Written against ADI Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ADI Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ADI Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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