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Open nowFirst seen 4 days ago

IT HELP DESK SUPPORT STAFF - L1

ADI Group851 open roles

Where
Bangkok, Bangkok, Thailand
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Your applicationOpen nowIT HELP DESK SUPPORT STAFF - L1ADI Group · Bangkok, Bangkok, Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Qualification and Experience:

Bachelor Degree in IT

5 Years of Experience for IT HELP DESK SUPPORT STAFF in MNC

Good English Speaking

WORK LOCATION: Bangkok office

L1 IT Help Desk Support Roles & Responsibilities:

1. First-Line Technical Support

- Provide initial troubleshooting for hardware and software issues.

- Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).

- Escalate unresolved issues to L2/L3 support as needed.

2. Service Desk Operations

- Respond to user queries via phone, email, and ticketing systems.

- Log, track, and manage incidents and service requests from initiation to resolution.

- Ensure timely and professional communication with end-users.

3. IT Hardware & Software Support

- Install, configure, and maintain:

- PCs, laptops, mobile phones

- Printers, copiers, attendance machines

- Network devices (switches, access points)

- UPS systems

- Support Windows OS, standard application software, and mobile platforms.

4. Helpdesk Management

- Monitor and manage daily helpdesk operations.

- Maintain documentation of issues, resolutions, and user interactions.

- Ensure SLAs and response times are met.

5. Vendor & Remote Team Coordination

- Liaise with hardware service providers for repairs and replacements.

- Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

6. IT Asset & Inventory Management

- Maintain accurate records of IT assets.

- Track hardware/software inventory and manage asset lifecycle.

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