Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 days ago

Key Account Manager

ADI Group851 open roles

Where
Kuala Lumpur, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowKey Account ManagerADI Group · Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Duties and Responsibilities:

1) Owner Relationship Management:

(Build and Maintain Strong Rapport)

  • Build and maintain strong rapport with landlords / owners, ensuring their satisfaction with our services by open communication and understanding of their needs.
  • Regularly check in with owners to address any concerns or inquiries, reinforcing their confidence in company's management services.
  • Provide a personalized service experience, making each owner feel valued and prioritized.
  • Organize periodic meetings or calls with owners to discuss the performance of their properties and explore ways to enhance their investment returns.

2) Revenue Optimization:

(Identify Opportunities for Cross-Selling and Up-Selling)

  • Analyze the potential of each unit to identify opportunities for increasing or maximixing revenue through additional services, upgrades or marketing strategies.
  • Propose tailored recommendations to owners, such as furnishing options, property enhancements or short-term rental strategies that could increase rental income.

(Collaborate with Internal Teams)

  • Work closely with the Revenue Management, Marketing and Customer Success to align on strategies that boost occupancy rates and profitability.
  • Ensure that all initiatives aimed at maximizing revenue are communicated effectively to owners, gaining their buy-in and cooperation.

3) Reporting & Feedback:

(Regular Updates on Property Status)

  • Provide owners with detailed and timely reports on the status of their properties, including occupancy rates, rental income and any maintenance or tenant-related updates.
  • Use data-driven insights to explain the current performance of the units, offering transparency and clarity to owners.

(Gather and Implement Feedback)

  • Actively seek feedback from owners on their experience with company's services and identify areas for improvement.
  • Work with internal teams to address any feedback-related concerns, implementing changes that enhance the overall service offering.
  • Share positive feedback with relevant teams to recognize good performance and encourage continuous improvement.

4) Owner Retention:

(Retention Strategies)

  • Develop and implement strategies to retain owners, particularly those who are at risk of terminating their contracts due to dissatisfaction with rental income or prolonged vacancies.
  • Present constructive solutions to owners who are considering withdrawing their units, highlighting potential improvements or adjustments that could yield better results.
  • Offer incentives or flexible arrangements to retain owners, such as temporary rent adjustments, marketing boosts or other value-added services.

5) Develop and Execute Account Plan:

  • Responsible for developing and executing account plans for top 10 key

accounts. The account plan outlines the objectives, strategies, and

actions to achieve customer satisfaction and retention, cross-selling and

upselling, and value creation and delivery. A key account manager works

closely with other team, which may include other BDs, marketing, and

customer service agents, to create and implement the account plan.

They also monitor and measure the performance and progress of the

account plan and make adjustments as needed.

Qualifications:

  1. Bachelor's degree in Business, Real Estate, Property Management or a related field. A Master's degree is a plus.
  2. Minimum of 5 years of experience in account management, customer relationship management or property management.
  3. Proven track record in managing key accounts, particularly within the real estate or property management sectors.
  4. Strong understanding of the property management industry, including rental market trends, owner-tenant relationships and property maintenance processes.

Skills:

  1. Excellent verbal and written communication skills, with the ability to articulate complex information clearly and persuasively.
  2. Strong analytical and problem-solving skills, with the ability to manage conflicts and handle difficult conversations with tact and professionalism.
  3. A strong commitment to providing exceptional customer service, ensuring owner satisfaction and retention.
  4. Excellent organizational and time management skills, with the ability to manage multiple accounts and tasks simultaneously.
  5. Strong negotiation skills to manage contract renewals, resolve conflicts and optimize revenue opportunities.
  6. Proficiency in property management software and CRM tools.
  7. Ability to work effectively with cross-functional teams and adapt to changing market
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ADI Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ADI Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ADI Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.