The posting
Job Description:
- Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Voice Gateway, ICM Scripting, Cisco IPT.
- Have a clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP.
- Performs Root Cause Analysis
- Track and update key performance metrics
- Act as a point of contact for service delivery issues/ pending work/ escalations
- Provide team support and process improvements through individual contributions
- Maintain and Update Knowledge Base and documentation
- Perform change management in accordance with change management procedures
- Participate in routine operational meetings
- Knowledge on Contracts and SLAs
- Good communication and conversation skills in English(Verbal and Written)
- Need to handle the ticket flow and customer communication
- Understanding of Proactive Alarms and other troubleshooting skills
- Willing to learn new and upcoming setup"
- Cisco Infrastructure (UCCE, PCCE) UCCX



