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Open nowFirst seen 3 days ago

Lead of Application Support

ADI Group851 open roles

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Your applicationOpen nowLead of Application SupportADI Group

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Reporting to: Chief Technology Officer

Role Highlights

-Define, develop, and implement service support processes, tools, templates, and methodologies, Train, coach, and mentor application support team.

-Manage multiple, concurrent issue/request from initiation through delivery, ensuring that all requests are completed on time



Essential Duties & Responsibilities:

  • Define, develop, and implement service support processes, tools, templates, and methodologies to be used across the organization.
  • Train, coach, and mentor application support team in the use of these processes, tools, templates, and methodologies
  • Manage multiple, concurrent issue/request from initiation through delivery, ensuring that all requests are completed on time and to the required level of quality.
  • Providing software application support
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Documenting processes and monitoring application performance.

Successful Candidate:

  • 5+ years experience in project management, IT Application Support
  • 2-3 years experience in management team
  • Age should be at least 32 years old but not over 43 years old.
  • Good communication, management, and teamwork skills
  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or related field.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional communication skills.

Noted:

-Need who overseeing the business operation (management 80%, Technical 20%)  -Knowledge in AWS PostgreSQL (Database), Next.Js. -Have subordinates 3 members in a team



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