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Open nowFirst seen 5 days ago

Overseas Job- Customer Service (Japanese and Korean Natives)

ADI Group851 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowOverseas Job- Customer Service (Japanese and Korean Natives)ADI Group · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Overseas Opportunity for Japanese and Korean Speakers with Excellent English !! OPEN FOR KOREAN AND JAPANESE NATIVES ONLY 14 days free accommodations FLIGHT TICKET, VISA , WORK PERMIT Provided .  POSITION TITLE: Customer Service Representative

OFFICE: KL Sentral, Malaysia

DEPARTMENT: Reservation and Ticketing SUPERVISOR:

Position Summary:

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passengers

inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via

phone, email and chat.

DUTIES AND RESPONSIBILITIES:

Primary Job Functions:

  • Answer incoming calls including email and chat in a timely manner
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep the customers privacy and protect customer information
  • Meet personal/team qualitative and quantitative targets
  • Handle simple to difficult inquiries in a given span of time
  • Manage different types of callers in a given span of time
  • Achieve the given metrics in accordance to the centers commitment to client
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide accurate information and excellent customer service
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable resources
  • Process request according to customers preference on time
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned

Minimum Requirements:

Educational Requirements:

o Foreigner (MDEC Requirements)- Japanese and Korean Expats

Bachelors Degree Graduate preferably with at least one (1) year work experience (any field) but

not required

Diploma Graduate must have at least three (3) years work experience

Proficient in relevant computer applications

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

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One press. We do the rest.

  1. A CV for this posting

    Written against ADI Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ADI Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ADI Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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