Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Sr Executive, Customer Experience

ADI Group851 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr Executive, Customer ExperienceADI Group

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ADI Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Job Objectives

As a Customer Experience Senior Executive, you will be responsible and be hands-on in liaising with all the branch managers in the organisation on their customers experience on branch services with regards to customer service, feedback, issues and complaints, interacting with customers across various platforms/channels (Facebook, Instagram, Google Review phone, email, etc), and coordinating with branch managers or person-in-charge in order to resolve issues and maintain better customer experience. To understand the company's products or services so as to provide accurate information and recommend solutions to customers.

To also keep an eye on the branch premises outlook, cleanliness and image in line with the organisation standard outlook and image. To liaise with the branch managers/Person-In-Charge on any matters that need attention on upkeep of the premises image.

Job Responsibilities

  • Listen, response and resolve customers' queries, complaints, issues, and questions related to their experience on the branch customer services.
  • Keep track of customers feedback, complaints etc on social media (FaceBook, Google Review, Instagram etc) and response accordingly.
  • Ensuring that customers are satisfied with our branch services.
  • Maintain a positive attitude and calmly respond to customer complaints.
  • Collaborate closely with our Branch Managers/Person In Charge to ensure a seamless and efficient customer experience
  • Maintaining thorough and accurate records of customer interactions, inquiries, and resolutions. This includes documenting customer communication and generating reports as needed for management review.
  • Inspect, monitor and advise Branch Managers/Person-In-Charge of their premises outlook, image, maintenance to be in line with the Organisation premises standard outlook and image.
  • Recommend improvement to customer service.
  • Undertake other ad hoc assignments as required.

Job Requirements

  • Diploma or Degree in Mass Comm/Marketing/Allied Health Sciences.
  • At least 4-5 years experience in customer service, customer support, or a related role is required.
  • Excellent communication skills to effectively interact with branch managers, customers and internal team members.
  • Able to deal with difficult customers and resolve their complaints.
  • Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction.
  • Basic computer knowledge such as Google Sheet, Docs, Slides, Google Drive, etc
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ADI Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ADI Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ADI Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.