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Open nowPosted yesterday

Account Opening Officer - WBG and IBG customer onboarding

ADIB105 open roles

Where
United Arab Emirates
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Your applicationOpen nowAccount Opening Officer - WBG and IBG customer onboardingADIB · United Arab Emirates

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. ADIB postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted yesterday

ADIB median: 9 days open

The posting

Job Description

Role: Account Opening Officer - WBG and IBG customer onboarding Location: Dubai - Jazfa

Role Purpose:

Processing of account opening checking from BBD, WBG including FI, NBFI, Community, Escrow and Iraq / UK related accounts. Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence. Opening Map, STI, STO, New RIMs & WBG accounts. Handling all account opening cases received from ADIB Iraq and ADIB UK.

Key Accountabilities of the role :

A/C Opening for WBG/IBG Team: • Processing account opening checking from WBG, IBG and maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence as a backup of the account opening team. • Maintain the CRM workflow timely for opening accounts for UAE and SRT / CRM for IBG countries. • Ensure the information input related to the accounts is correct and identification info and other info are as per supporting documents attached with the file. • Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards. • Follow up with the service team by sending frequent emails and reminders. • Timely submission of documents to CCU via CRM • AECB checking for cheque book issuance • End to End account opening in AMBIT/CRM/Mosaic/Phoenix • MIS/Dashboard updation Account Opening and maintenance for IBG, WBG • Opening Internal accounts such as Map, STI, STS, STO and Vostro accounts. • Opening New RIMs for IBG & CBG accounts and ensuring documents are complete as per the defined checklist. • Ensure that KYC/EDD has been obtained for High-Risk countries. • In cases where Compliance standards are not maintained refer to GCD. • Ensure that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned. • Ensure that processes are in accordance with operational procedures. • Handling Account Opening, Maps/ TDs, From ADIB Iraq and ADIB UK. Investigate customer and business inquiries and provide solutions to solve reported issues • Perform reconciliation of accounts, taking corrective action on outstanding • Items and escalate any long outstanding items. • Undertake training programs to improve knowledge in order to enhance role performance. • Maintain proper time standards, good team spirit and service standards. • Assist in enhancing job knowledge of trainees and new staff recruits. • Ensure compliance to ADIB policies, procedures, guidelines and standards • Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

Specialist Skills / Technical Knowledge Required for this role:

Needs to have knowledge for basic requirements of banking such as Account Opening. Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels. Written and superior oral communications skills Presentation and facilitation skills (applied in both in-person and phone interactions). Knowledge of basic principles of providing customer service. Proficient knowledge of general office systems, PC skills, and MS Office Products

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