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Open nowPosted yesterday

Business Support Officer

ADIB105 open roles

Where
United Arab Emirates
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Your applicationOpen nowBusiness Support OfficerADIB · United Arab Emirates

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. ADIB postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted yesterday

ADIB median: 9 days open

The posting

Job Description

Role : Business Support Officer Location : Abu Dhabi

Role Purpose:

  • In-charge of the risk and control environment ensuring mitigation of risks associated with business conduct and smooth and effective running of the business activity.
  • Responsible for BORM activities within the Community Banking and support the coverage and service teams in complying with ADIB Internal procedure and policy implementation.
  • In-charge of other support functions such as MIS, SOP reviews, BCP/BIA, User Access Review, Compliance FCRA, consumer protection and other Ad-hoc Tasks.

Key Accountabilities of the role

  • Act as the major contact point between Community Banking and RBCU, ORM and Compliance.
  • Ensure implementation of Group ORM policies and procedures with Community Banking.
  • Extend support to the coverage and service teams members in maintaining control over their client transactions.
  • Assist in handling the control testing, RCSA (assessment cycle) and KRI scoring on ORM system (GRC) for Community Banking.
  • Handle complaint management and ensure resolution within agreed timelines.
  • Oversee and communicate the various risk management tools used in ADIB guided by the relevant policies and procedures.
  • Analyse irregular cases to identify potential fraud attempts (Act as anti-fraud officer)
  • Communicate with Ops Risk and other stakeholders on the related business issues and track the metrices, caps, KRI etc…
  • Responsible for reviewing irregular client transactions to raise STR to compliance.
  • Oversee client fund movement (inflows/Outflows) reporting and guide the team in case or irregularities identified in the flows.
  • Review user access with ICD and report discrepancies and incorporate changes.
  • Assist in handling the ODD MIS and follow up with coverage and service team for completion.
  • Assist in handling the department MIS of all kinds (i.e. revenue / liability / ODD performance / RMs Performance / Calls reporting activity)
  • Act the primary representative of the department in various audits (CMAT reviews, Internal and External Audits, Sharia Audit, Etc…)
  • Assist in SOP reviews & update and creation of new SOPs for newly adopted products/tasks.
  • Responsible for business continuity management (i.e. BCM planning, BCM Testing & Call Tree)
  • Handle the Financial Crime Risk Assessment (FCRA) IRQ & GCQ annual tasks.
  • Adherence to consumer protection regulations while engaging/dealing with clients.
  • Handle accurately & timely the different Ad-hoc tasks assigned as per business strategy requirements.

Behavioral Competencies:

  • Communication.
  • Quality orientation.
  • Teamwork.
  • Adaptability
  • Technical knowledge.
  • Problem Solving.
  • Decision Making.
  • Initiative & Change.

Specialist Skills / Technical Knowledge Required for this role:

  • Bachelor’s degree.
  • Strong understanding of the corporate business needs.
  • Business performance with risk & control thinking to protect the business while conducting activity.
  • Strong writing skills and ability to draft SOPs and other business documents.
  • Adequate with financial terms, qualitative and quantitative tools related to performance.
  • Able to work Independently, show initiative and take full responsibility for completion of duties.
  • Discreet and trustworthy with high degree of integrity & effective communication.
  • Customer-centric (Internal / External), delivery, results-oriented.
  • Ability to work in cross functional teams teamwork & adherence to agreed timelines.
  • Strong Microsoft Office Skills.

Required experience:

  • 4-6 years' experience in governance, quality & operational risk control environment.
  • UAE based experience is a must.
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