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Open nowFirst seen 2 days ago

Asistente de Mesa de Ayuda Nivel 1

Advice108 open roles

Where
Montevideo, Uruguay
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Your applicationOpen nowAsistente de Mesa de Ayuda Nivel 1Advice · Montevideo, Uruguay

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Advice's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Advice postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

Advice median: 2 days open

The posting

Seleccionamos para una importante empresa del sector farmacéutico un/a Asistente de Mesa de Ayuda Nivel 1, quien tendrá como principal desafío brindar soporte técnico inicial a los usuarios, gestionar incidentes y requerimientos y asegurar una atención ágil, clara y orientada a la resolución. Recepcionar, registrar, categorizar y priorizar incidentes, solicitudes y consultas de usuarios. Brindar soporte de primer nivel por teléfono, correo, chat, herramienta de tickets y/o atención remota. Resolver incidencias frecuentes relacionadas con: Accesos, contraseñas y bloqueo de cuentas. Microsoft 365: Outlook, Teams, OneDrive, SharePoint y Office. Windows, equipos de escritorio, notebooks y periféricos. Impresoras, conectividad, VPN, Wi-Fi y red básica. Instalación y configuración básica de aplicaciones. Dispositivos móviles y herramientas de colaboración. Escalar casos a los equipos de segundo nivel o especialistas, siguiendo los procedimientos definidos. Realizar seguimiento de tickets hasta su resolución y mantener informado al usuario. Documentar soluciones, procedimientos y artículos de conocimiento. Cumplir con los niveles de servicio acordados (SLA) y métricas de atención. Identificar incidentes recurrentes y proponer mejoras en procesos o documentación. Participar en altas, bajas y modificaciones de usuarios, accesos y equipos, según los procedimientos internos. Requisitos Se requiere experiencia mínima de 1 año en posiciones de Mesa de Ayuda, Service Desk, CAU, Soporte Técnico o atención a usuarios, junto con conocimientos de sistemas operativos Windows y herramientas Microsoft 365. Será necesario contar con conocimientos básicos de redes, conectividad, Wi-Fi, VPN, DNS y configuración de periféricos, así como experiencia en el uso de herramientas de gestión de tickets como Jira, ServiceNow, GLPI, Freshservice, Remedy, Zendesk o similares. Se valorarán conocimientos de Active Directory / Microsoft Entra ID, gestión de usuarios, grupos y contraseñas, así como experiencia en diagnóstico y resolución de incidentes siguiendo procedimientos y guías de soporte. También será valorada la experiencia en entornos corporativos, gestión de SLA y métricas de atención, documentación de procedimientos y generación de bases de conocimiento. Buscamos perfiles con orientación al servicio, comunicación clara, capacidad de análisis y resolución de problemas, organización y atención al detalle, que puedan desenvolverse colaborativamente con equipos de distintos niveles de soporte y demuestren iniciativa para incorporar nuevas herramientas y tecnologías. Se requiere inglés técnico intermedio/avanzado y disponibilidad para trabajar bajo la modalidad que requiera el servicio. El presente llamado se encuentra comprendido por lo dispuesto en el Art. 1 de la Ley Nº 19.691 sobre promoción del trabajo para personas con discapacidad.

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