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Open nowFirst seen 3 days ago

Level 2 IT Support Technician

Affinity International20 open roles

Where
Johannesburg, South Africa, Remote
Work mode
Remote
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Your applicationOpen nowLevel 2 IT Support TechnicianAffinity International · Johannesburg, South Africa, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Affinity International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Affinity International postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: first seen 3 days ago

Affinity International median: 6 days open

The posting

OVERVIEW We are recruiting on behalf of our client for a Level 2 IT Support Technician. Our client is a US-based organization seeking an experienced technician to handle escalated support tickets and provide reliable, professional IT assistance to their team. This is a fully remote, full-time position requiring availability during US Eastern Standard Time (EST) business hours, and is well suited to a self-directed professional who can manage complex technical issues independently and communicate confidently with end users.

KEY RESPONSIBILITIES

  • Resolve escalated Level 2 hardware, software, network, and system issues, with occasional involvement in Level 3 support tasks
  • Administer and support Microsoft 365 services including Outlook, Teams, SharePoint, and Exchange Online
  • Manage user accounts, permissions, and Group Policy through Active Directory and Azure/Entra ID
  • Troubleshoot network-related issues involving TCP/IP, DNS, DHCP, VPNs, and firewalls
  • Manage and support endpoints using Microsoft Intune, including device enrollment and endpoint security
  • Log, track, and resolve support tickets accurately using ITSM platforms such as ConnectWise, Autotask, or ServiceNow
  • Deliver professional remote support to international end users, maintaining clear and timely communication throughout

REQUIREMENTS

  • Matric (Grade 12) as a minimum; a National Diploma or relevant NQF Level 6 qualification in Information Technology is advantageous
  • 3–5 years of experience in IT support, with demonstrated Level 2 troubleshooting ability
  • Solid working knowledge of Microsoft 365, Active Directory, and Windows environments
  • Proven experience supporting users remotely and managing tickets within a structured support environment
  • CompTIA Network+, Microsoft certifications (such as MS-900, AZ-900, or MD-102), or equivalent industry certifications preferred
  • Excellent spoken and written English, with the ability to communicate technical information clearly to non-technical users

PREFERRED EXPERIENCE

  • Hands-on experience with Microsoft Intune and endpoint security management
  • Prior exposure to Level 3 support tasks or junior systems administration responsibilities
  • Experience working with US or UK clients in a remote staffing or managed services environment
  • Familiarity with ITSM platforms, particularly ConnectWise, Autotask, or ServiceNow

KEY COMPETENCIES

  • Strong communication skills
  • High attention to detail
  • Strong organisational skills
  • Ability to work independently
  • Professionalism and reliability
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  1. A CV for this posting

    Written against Affinity International's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Affinity International's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Affinity International's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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