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Open nowFirst seen 6 days ago

After Sales Engineer - Spare Parts & Field Service

Agensi Pekerjaan HR2O Asia Sdn Bhd5 open roles

Where
Shah Alam, Selangor, Malaysia
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Your applicationOpen nowAfter Sales Engineer - Spare Parts & Field ServiceAgensi Pekerjaan HR2O Asia Sdn Bhd · Shah Alam, Selangor, Malaysia

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Main mission

The After Sales Engineer supports EXO INDUSTRIES' customers in Malaysia and Asia-Pacific after equipment delivery. He/she manages spare parts and workshop support, carries out site interventions and progressively develops the after-sales business, with the objective of full customer satisfaction.

The company

EXO INDUSTRIES designs, manufactures, installs and maintains lifting and handling systems for the oil & gas, nuclear, military and renewable energy industries. The group is headquartered in France, with roots going back to 1927. It is now growing its regional office and factory in Kota Kemuning, Malaysia.

Role scope

The role is currently split between spare parts management and workshop support (around 80% of the time) and site interventions and customer development (around 20%), with site work expected to increase over time.

Travel currently represents a few days per month, within Malaysia and occasionally abroad or offshore, depending on customer needs. It is expected to increase over time.

Key responsibilities

Spare parts management and workshop support (main focus today)

  • Identify spare parts requirements from customer requests, equipment documentation and technical drawings, and recommend suitable replacement parts.
  • Prepare spare parts quotations and raise purchase requisitions.
  • Coordinate with suppliers and the procurement team to secure timely availability of parts.
  • Follow up orders from quotation through packing, delivery and installation when required.
  • Support workshop activities in Kota Kemuning.

Site interventions

  • Carry out installation, commissioning, inspection, and preventive and corrective maintenance of EXO INDUSTRIES equipment.
  • Troubleshoot equipment on site and provide technical assistance to customers during operation.
  • Train customers' personnel on the safe operation and maintenance of the equipment.
  • Prepare site intervention reports, service reports and technical recommendations.
  • Coordinate with the Engineering and Production teams in Malaysia and France to resolve technical issues.
  • Support warranty investigations and technical claims.

After-sales and customer development

  • Act as the technical contact for customers after equipment delivery and respond to their requests.
  • Follow up proactively with customers to anticipate their needs and potential issues.
  • Identify opportunities for maintenance contracts, additional services, spare parts and equipment upgrades.
  • Prepare quotations for maintenance, repairs and additional services, and follow up on offers and orders.
  • Collect technical information and customer feedback for the After Sales team in France.

Prior commercial experience is not required. EXO INDUSTRIES will support the engineer in developing this dimension over time.

Work relationships

  • Reports to the Director, Malaysia.
  • Works closely with the Industrial Manager in Malaysia and the After Sales team in France.
  • Contributes to strong relationships with local partners, suppliers and customers.

Qualifications and requirements

  • Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering or a related technical field.
  • At least 2 years of experience in after-sales service, spare parts, maintenance, commissioning or technical support. Experience with lifting and handling equipment is a strong advantage; oil & gas or industrial equipment backgrounds are also relevant.
  • Good understanding of mechanical and/or electrical equipment, and ability to read technical drawings and parts documentation.
  • Hands-on experience in troubleshooting and site interventions.
  • Organised and rigorous in managing quotations, orders and follow-ups for several customers at once.
  • Customer-oriented, with a genuine interest in developing a commercial dimension.
  • Able to work independently and manage multiple priorities.
  • Willing to travel within Malaysia and abroad, with travel expected to increase over time.
  • Good command of written and spoken English. Bahasa Malaysia is an advantage.
  • BOSIET and HUET certifications are an advantage (required for offshore interventions).
  • Comfortable working in industrial environments and on customer sites, with a strong commitment to safety, quality and professional standards.

What we offer

  • A role in a French industrial group with roots going back to 1927, during the development of its Malaysian office.
  • Daily mission allowance and paid overtime during site interventions.
  • Offshore allowance for offshore interventions.
  • Annual bonus of 2 months (a 13th month, plus a performance-based bonus).
  • Training in Malaysia on EXO INDUSTRIES equipment and processes.
  • The opportunity to grow into a broader after-sales role, including commercial responsibilities.
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