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Open nowFirst seen 5 days ago

Service Engineer

Agensi Pekerjaan HR2O Asia Sdn Bhd5 open roles

Where
Penang, Malaysia, Remote
Work mode
Remote
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Your applicationOpen nowService EngineerAgensi Pekerjaan HR2O Asia Sdn Bhd · Penang, Malaysia, Remote

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

PRESENTATION OF THE COMPANY

Fastems is a global leader in intelligent automation and digitalisation solutions for high-mix CNC manufacturing. Based in Finland and built on more than 40 years of expertise, the company has delivered over 5,000 systems across Europe, North America and Asia. Its offering covers flexible manufacturing systems, robotics, and its industry-leading Manufacturing Management Software (MMS), which acts as the brains of production.

By integrating with more than 100 machine-tool brands, Fastems helps industrial manufacturers optimise productivity, reduce downtime and achieve sustainable 24/7 operations. Sustainability is embedded in the way Fastems designs its systems, with a focus on maximising utilisation of existing capital equipment and reducing waste across the production cycle.

Fastems is now expanding its footprint in Malaysia, where several clients are already on board. To strengthen local support, the company is recruiting its first Service Engineer in Malaysia, based in Penang, to cover the maintenance and servicing of Fastems equipment installed across the country.



PRESENTATION OF THE ROLE 

Principal mission :

Provide service support to Fastems customers throughout Malaysia.

Perform preventive maintenance, attend breakdowns and support the installation of new capital equipment on customer sites.

Mission I – Service support in Malaysia

  • Conduct preventive maintenance on Fastems equipment at customer sites
  • Advise Malaysian clients on critical spare-parts management

Mission II – Service on Fastems equipment

  • Maintain the Manufacturing Management Software (MMS) communication with the various CNC controllers
  • Recalibrate the robotics and handling robots
  • Ensure safety-systems checks

Mission III – Breakdowns and customer challenges

  • Attend breakdowns and resolve customer challenges on site
  • Perform root-cause analysis
  • Help customers to reconfigure their production flow

Mission IV – Installation of new capital equipment

  • Help to supervise the mechanical assembly of new systems
  • Support the test and commissioning phase
  • Support the deployment of new business functions within the territory (e.g. ERP roll-out, service tools)

Mission V – Communication and reporting

  • Act as the integral conduit for communication between customer and Service Manager
  • Assess complex technical requirements and advise customers on suitable solutions

THE PROFILE

Backgrounds considered: field service engineers from CNC machine tools and automation, as well as from automation and industrial machinery manufacturers (e.g. automated storage and material handling systems, packaging, filling and other special-purpose production machines). CNC and robotics knowledge can be learned on the job.

Knowledge & Skills

  • Experienced Service / Maintenance engineer with a track record of territory field service and frequent travel to customer sites
  • Electro-mechanical fault-finding from a service / maintenance background, on CNC machine tools, automation systems or industrial production machinery
  • Experience of high-precision production environments is an advantage
  • Mechatronics, mechanical or electrical background, backed up by academic qualifications or equivalent hands-on experience, and computer literate
  • Experience in one or more of the following is highly desirable: CNC, robotics, automation systems
  • 6 to 12 years of experience in a Service / Maintenance engineer role within a relevant field
  • Languages: fluent professional English and Chinese (Mandarin)

Abilities & Behaviour

  • Personable, with the ability to operate within a customer-focused environment
  • Approaches tasks with tenacity and initiative
  • Highly organised, able to plan time and manage workload effectively
  • Drive, ambition and the potential to progress as the Malaysian operation grows
  • High level of autonomy
  • Malaysian citizen with a valid driving licence

REPORTING LINE & FUNCTIONAL RELATIONS

  • Direct Manager : Service Manager (based in China)
  • Internal cross-functional relations : Service Manager and Back-Office support
  • External relations : Customers, partners and suppliers

CONDITIONS & PLACE

  • Location : Based in Penang, Malaysia (remote / home-based)
  • Travel required: Approx. 70% of the time, across Malaysia

EVOLUTION

  • Career : Grow together with the company's expansion in Malaysia and SEA
  • Perspective : Broader service responsibility as Fastems' Malaysian operation grows
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