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Open nowPosted 239 days ago

海外技术支持(FAE)

agirobot/referral515 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now海外技术支持(FAE)agirobot/referral · Shenzhen, Guangdong, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on agirobot/referral's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. agirobot/referral postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 239 days ago

agirobot/referral median: 1 days open

The posting

1. 负责海外客户(含经销商、终端客户)四足机器人产品的技术支持,包括产品安装、调试、故障排查、维护保养等,通过邮件、电话、视频会议等方式快速响应客户需求,解决产品使用过程中的技术问题。 2. 负责海外市场产品故障分析与汇总,记录故障案例,反馈给研发团队,协助优化产品性能和可靠性,提升客户使用体验。 3. 协助开展海外客户技术培训,撰写英文技术培训材料(操作手册、故障排查指南等),指导客户正确使用产品、解决常见问题。 4. 配合海外销售团队,提供技术支撑,参与客户洽谈、产品演示等活动,协助推进销售项目落地。 5. 负责海外市场技术相关文档的整理、更新和归档,维护客户技术档案,跟踪客户产品使用情况,提升客户满意度和忠诚度。 6. 偶尔需出差至海外客户现场,处理复杂技术问题、开展集中培训或项目交付,配合完成海外市场技术相关事宜。

1. 本科及以上学历,机械电子工程、自动化、机器人工程、电子信息等相关专业,1-3年海外FAE、技术支持相关工作经验,有机器人、智能制造行业经验者优先。 2. 具备扎实的机械、电子、控制系统相关专业知识,能熟练排查四足机器人机械结构、电气系统、软件程序相关的常见故障。 3. 英语听说读写流利,能作为工作语言,熟练与海外客户沟通对接,能独立撰写英文技术文档、开展英文技术培训。 4. 具备良好的问题解决能力、沟通协调能力和抗压能力,能快速响应客户需求,高效处理突发技术问题。 5. 能接受海外出差,具备良好的适应能力和团队协作精神。 6. 持有护照,无海外出行禁忌,有海外工作、生活经验者加分。

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