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Open nowPosted 38 hours ago

Teamleader Customer Service

Ago Jobs & HR

Where
Sint-Niklaas, Belgium
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Your applicationOpen nowTeamleader Customer ServiceAgo Jobs & HR · Sint-Niklaas, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ago Jobs & HR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 38 hours ago

The posting

Als Teamleader Customer Service combineer je People management, operationele opvolging en procesverbetering.

Je zorgt ervoor dat jouw team optimaal kan functioneren en dat klanten kunnen rekenen op een kwalitatieve en correcte dienstverlening.

Je takenpakket is gevarieerd:

  • Je geeft dagelijks leiding aan het Customer Service team en coacht medewerkers in hun verdere ontwikkeling.
  • Je bent het aanspreekpunt bij operationele vragen, complexe dossiers en escalaties en ondersteunt waar nodig.
  • Je bewaakt de correcte en tijdige verwerking van klantenorders en de bijhorende administratieve opvolging.
  • Je volgt de voortgang van facturatieprocessen mee op en waakt over een correcte voorbereiding van de nodige gegevens.
  • Je behandelt klachten en complexe klantendossiers op een professionele en oplossingsgerichte manier.
  • Je volgt de prestaties en resultaten van het team op en detecteert opportuniteiten om de werking verder te verbeteren.
  • Je werkt nauw samen met collega's en andere interne afdelingen, waaronder operations en planning.
  • Je begeleidt nieuwe medewerkers tijdens hun opstart en draagt actief bij aan de verdere ontwikkeling van het team.
  • Tijdens drukke momenten steek je zelf mee de handen uit de mouwen en behoud je het overzicht.

Wie zoeken we?

Je bent een toegankelijke en betrokken leidinggevende die mensen weet te motiveren en tegelijk duidelijke verwachtingen kan stellen.

Je voelt je thuis in een dynamische omgeving en weet vlot te schakelen tussen de dagelijkse operationele werking en een meer overkoepelende rol.

Daarnaast beschik je over:

  • Ervaring binnen customer service, bij voorkeur in een logistieke of operationele omgeving.
  • Ervaring in het aansturen, coachen en begeleiden van medewerkers.
  • Een sterke klantgerichte en communicatieve ingesteldheid.
  • Een nauwkeurige werkwijze en affiniteit met administratieve en facturatieprocessen.
  • Een hands-on mentaliteit en het vermogen om prioriteiten te stellen.
  • Een proactieve houding en interesse in procesoptimalisatie.
  • Een zeer goede kennis van het Nederlands en Engels. Kennis van het Frans is een pluspunt.
  • Een vlotte kennis van MS Office en de bereidheid om nieuwe systemen snel eigen te maken.

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

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