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Open nowPosted 309 days ago

Customer Success Manager - EMEA

altea-recruiting18 open roles

Pay
€30,000 – €48,000 a yearly
Where
Belgium
Work mode
Remote
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Your applicationOpen nowCustomer Success Manager - EMEAaltea-recruiting · Belgium
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The clock on this job

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12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 309 days ago

The posting

About the Role

As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and long-term value after the sale. You will work closely with customers to support onboarding, adoption, and ongoing success while acting as a trusted point of contact throughout the customer lifecycle.

This role is suited for professionals who are customer-focused, proactive, and comfortable managing multiple accounts while owning retention and engagement outcomes.

Your Responsibilities

• Manage a portfolio of active customers post-sale • Act as the primary point of contact for customer onboarding and ongoing support • Ensure customers achieve value from products or services • Monitor customer health, usage, and engagement • Identify risks, address issues, and drive retention • Coordinate with internal teams to resolve customer needs • Identify expansion, renewal, and upsell opportunities • Maintain accurate customer records and activity in the CRM • Meet or exceed retention and customer satisfaction targets

Preferred Qualifications

• 3 to 6+ years of experience in customer success, account management, or a customer-facing role • Strong written and verbal communication skills in English • Proven ability to manage multiple customer relationships simultaneously • Experience using CRM and customer success tools • Strong problem-solving and relationship-building skills • Customer-focused and performance-driven mindset

Location

Remote United States or Canada

Salary and Benefits

• Competitive salary: €2500-4000/month • Fully remote work environment • Flexible schedule focused on results • Career progression opportunities into senior customer success or leadership roles • Ongoing training and professional development • Paid time off and company holidays • Health, dental, and vision benefits where applicable

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