The posting
About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Position Summary
The Team Lead Insurance Follow-Up & Collections plays a critical role in helping to strengthen financial performance by supporting timely and accurate resolution of accounts. This position is ideal for a hands-on revenue cycle professional who is passionate about developing people, improving processes, and creating a collaborative team environment focused on accountability, compliance, and results. In this role, the Team Lead balances complex account follow-up with day-to-day team support, coaching, training, performance monitoring, and escalation management to ensure high-quality outcomes for clients.
Essential Job Duties
Roles & Responsibilities
- Oversee daily team operations to ensure timely and accurate insurance follow-up and collections activities.
- Independently maintain a reduced individual workload (~30%) of complex and high-priority accounts.
- Act as the primary point of contact for team members, providing real-time support, answering questions, and resolving workflow challenges.
- Drive team performance by proactively ensuring accounts are worked appropriately and maintained in a clean and compliant status.
- Conduct regular one-on-one meetings with team members to review performance, address challenges, and provide feedback.
- Deliver ongoing coaching, training, and development to improve team knowledge, productivity, and quality.
- Review and analyze basic performance reports (A/R, productivity) to identify gaps and opportunities.
- Escalate systemic issues, payer concerns, and operational risks to management, recommending actionable solutions.
- Assist with onboarding and training of new hires, ensuring successful integration into team processes.
- Serve as strong resource for Managers in execution of targeted account A/R projects.
- Foster a collaborative and accountable team environment focused on achieving departmental goals.
Key Performance Indicators (KPIs)
- Team achievement of A/R resolution and productivity targets
- Reduction in aged A/R (90+ days) across assigned team
- Improvement in denial resolution rates and appeal success
- Employee development metrics, including training completion and performance improvement
Experience & Requirements
- High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2-5 years of experience in physician collections, A/R follow-up, and denial management.
- Prior experience in a lead, mentoring, or supervisory capacity strongly preferred.
- Advanced knowledge of CPT and ICD-10 coding, billing guidelines, and payer requirements.
- Demonstrated ability to manage complex accounts and escalations.
- Strong analytical skills with the ability to interpret reports and identify trends.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook); reporting experience preferred.
- Excellent communication and interpersonal skills, with a focus on coaching and team development.
- Proven ability to prioritize, delegate, and manage multiple responsibilities effectively.
Additional Qualifications
- In-depth knowledge of HIPAA regulations and healthcare privacy laws; maintains strict compliance at all times.
- Strong leadership presence with the ability to motivate and hold team members accountable.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to balance individual contributor responsibilities with leadership duties.
Pay Range
$70,000—$90,000 USD
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
