Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 hours ago

Customer Care Specialist - French Market

amenitiz23 open roles

Where
Barcelona
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Specialist - French Marketamenitiz · Barcelona

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on amenitiz's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. amenitiz postings stay open a median of 7 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 21 hours ago

amenitiz median: 7 days open

The posting

About the role

As a Customer Care Specialist for the French Market at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.

This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.

Your missions

- Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance

- Guide customers through the platform, building their product knowledge and reducing dependency on reactive support

- Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed

- Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention

- Listen actively and adapt your communication style to each customer's profile and level of technical familiarity

- Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes

- Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop

- Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

About you

- Native French speaker with strong written and verbal English

- Fluent in Spanish is a strong plus

- Minimum one year of experience in a customer-facing role - chat, phone, or email support

- Strong customer orientation with the ability to tailor communication to different profiles and situations

- A natural problem-solver: structured in your approach, creative when needed, and calm under pressure

- Empathetic and attentive - you listen to understand, not just to respond

- Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through

- Comfortable working autonomously while collaborating effectively across teams

Our offer

- Competitive salary with performance-based incentives

- Stock options with a progressive vesting schedule

- Comprehensive health insurance

- 25 days of holidays from day one, rising to 28 after your first year and 30 after two years

- €10 a day for lunch through our virtual canteen, Kombo, every day you work from the office

- Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options

- On-demand salary access - no need to wait until the end of the month

- Any book, purchased for you, plus access to a shared team library

- An international team of 35+ nationalities based in one of Europe's leading tech hubs

#LI-LD1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against amenitiz's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on amenitiz's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    amenitiz's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.